Account Manager

Classic Hotels & Resorts; United Kingdom; Remote; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in business travel is seeking a dynamic Account Manager to foster relationships with clients and drive service excellence. This role is pivotal in ensuring customer satisfaction and growth, requiring a blend of strong communication skills and a deep understanding of the travel industry. You will work closely with internal teams to deliver tailored solutions, ensuring that clients receive the best possible service. Join a vibrant and rewarding environment where your contributions will shape the future of business travel management and help clients navigate their travel needs effortlessly.

Benefits

Unlimited referral bonus

Generous holiday entitlement

Day off for your birthday

Staff Awards

Hotel and airline discounts

Employee Assistance Programme

Qualifications

• Minimum of 2 years in business travel account management or related customer-facing role.
• Proven success in managing customer portfolios and driving retention.

Responsibilities

• Manage and develop relationships with assigned business travel customers.
• Ensure customer retention, profitability, and growth through tailored solutions.

Skills

Microsoft Office Suite

Organizational Skills

Project Management

Communication Skills

Interpersonal Skills

Tools

Analytical Tools

Job description

Overview and what we offer

• Mon - Friday 37.5hrs

• Location - Remote with travel

• Refer a friend for £1000 bonus which is unlimited!

• Generous holiday entitlement

• Day off for your birthday

• Staff Awards

• Hotel and airline discounts

• Employee Assistance Programme

• OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!

• Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• At Clarity, we not only listen, we adapt and we deliver.

Who we are and what we do

We're a global, multi-award-winning Business Travel Company, making business travel straightforward by getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We achieve this through a fusion of cutting-edge technology and exceptional customer service.

Our team comprises over 800 industry experts, delivering the right service at exactly the right moment. We are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.

Clarity Business Travel is a top 10 UK-based Travel Management Company, part of The Portman Travel Group, which includes Brighter Event, Elegant Resorts, If Only, and Destination Sports Group.

Role Purpose: The Account Manager is responsible for managing and developing relationships with assigned business travel customers. This role ensures customer retention, profitability, and growth while driving excellence in service delivery and alignment with Clarity's strategic objectives. The Account Manager collaborates with internal teams and stakeholders to meet and exceed customer expectations, delivering tailored solutions and fostering long-term partnerships.

Key Tasks

1. Establish and maintain productive, professional relationships with key stakeholders within assigned customer portfolios.
2. Own and be accountable for customer retention, profitability, and growth by driving tailored business travel solutions.
3. Coordinate the involvement of internal teams, including support, service, and management resources, to meet customer objectives and expectations.
4. Proactively lead joint account planning processes to define mutual performance objectives, financial targets, and critical milestones for short- and long-term success.
5. Assess, clarify, and validate customer needs on an ongoing basis to adapt strategies and ensure alignment with objectives.
6. Lead solution development efforts to address customer needs, collaborating with relevant internal teams to provide optimal outcomes.
7. Work closely with the program optimisation team to identify opportunities for customer program improvements and growth.
8. Ensure customer retention, profitability, and growth by delivering exceptional account management services.
9. Collaborate with internal teams to meet account performance objectives and customer expectations.
10. Deliver formal customer plans based on analytical insights, driving program improvements and growth opportunities.
11. Coordinate executive and senior leadership involvement in customer management where necessary.
12. Resolve customer issues promptly by working closely with Customer Service and Operational teams.
13. Meet assigned targets for profitable sales volume and strategic objectives.
14. Comply with all information security policies and training requirements.
15. Ensure high levels of customer satisfaction and achievement of mutual performance objectives.

Experience:

• Minimum of 2 years of experience in business travel account management or a related customer-facing role in the travel industry.
• Proven success in managing customer portfolios, driving retention, and achieving profitability and growth targets.
• Experience collaborating with internal teams and stakeholders to deliver tailored solutions.

Knowledge:

• In-depth understanding of the business travel industry, including service delivery and account management practices.
• Knowledge of compliance requirements, including data protection, information security, and financial crime policies.
• Familiarity with analytical tools and methodologies to drive customer program improvements.

Skills:

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational and project management skills to coordinate complex customer initiatives.
• Excellent communication and interpersonal skills for engaging with stakeholders at all levels.