Account Manager

GB Global; Tilbury; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Competitive Salary

Discretionary Bonus

Pension Scheme

Annual Salary Review

Free Eye Test and up to £69 Vouchers

Interest-Free Company Loan

Free On-Site Parking

Referral Bonus £750

Care First Lifestyle Programme

Flu Jabs Annually

Group Life Policy

Electric Vehicle Charging Points at工作

Job summary

GB Global in Tilbury seeks an Account Manager to lead a portfolio of strategic customer accounts within Global Trade Management. You will drive customer retention, revenue growth and deliver end-to-end supply chain solutions with senior stakeholders.

The role requires strong account management, freight and logistics knowledge, and the ability to develop SOPs, review KPIs and partner with internal teams to resolve issues and identify upsell opportunities.

Qualifications

• Proven experience in account management, customer success, or supply chain customer management within logistics or freight forwarding.
• Strong understanding of global supply chain activities, including freight, customs, warehousing, and distribution.
• Demonstrated ability to build and manage relationships with senior stakeholders and key decision-makers.
• Commercially minded with experience supporting pricing, quotations, tenders, and account growth initiatives.

Responsibilities

• Manage and develop a portfolio of strategic customer accounts, driving customer retention and revenue growth.
• Build and maintain relationships with customer stakeholders, including director and executive-level contacts.
• Act as the primary point of contact for customers, ensuring effective communication and service delivery.
• Lead regular customer review meetings, presenting KPIs, performance updates, and improvement plans.
• Develop and maintain customer SOPs and ensure service delivery aligns with agreed expectations.
• Monitor customer performance against KPIs and identify opportunities for improvement.
• Support pricing reviews, quotations, contract renewals, and tender submissions.
• Identify cross-selling and upselling opportunities across Uniserve's portfolio of supply chain solutions.
• Work closely with internal operational teams to manage escalations and resolve service issues.
• Drive continuous improvement initiatives that enhance service quality, efficiency, and customer experience.
• Analyse customer performance data and provide insights to support strategic decision-making.
• Build effective relationships with suppliers, partners, and key internal stakeholders to deliver business objectives.

Skills

Account management

Customer success

Supply chain knowledge

Pricing support

Data analysis

Stakeholder management

Excel / Power BI

Tools

Power BI

Microsoft Excel

Job description

Account Manager

Department: GTM

Employment Type: Full Time

Location: Tilbury

Description

We are seeking a commercially focused and customer-centric Global Trade Account Manager to join our Global Trade Management team. This role is responsible for managing and developing a portfolio of strategic customer accounts, ensuring exceptional service delivery, customer retention, and sustainable revenue growth.

As the key link between customers and Uniserve, you will build strong relationships with senior stakeholders, drive continuous improvement initiatives, and collaborate with operational teams to deliver innovative end-to-end supply chain solutions. You will play a critical role in supporting customer success, identifying new business opportunities, and ensuring the highest standards of account management across a diverse global customer portfolio.

Key Responsibilities

• Manage and develop a portfolio of strategic customer accounts, driving customer retention and revenue growth.
• Build and maintain strong relationships with customer stakeholders, including director and executive-level contacts.
• Act as the primary point of contact for customers, ensuring effective communication and service delivery.
• Lead regular customer review meetings, presenting KPIs, performance updates, and improvement plans.
• Develop and maintain customer Standard Operating Procedures (SOPs) and ensure service delivery aligns with agreed expectations.
• Monitor customer performance against agreed KPIs and identify opportunities for operational and commercial improvement.
• Support pricing reviews, quotations, contract renewals, and tender submissions.
• Identify cross-selling and upselling opportunities across Uniserve's portfolio of supply chain solutions.
• Work closely with internal operational teams to manage escalations, resolve service issues, and deliver customer-focused solutions.
• Drive continuous improvement initiatives that enhance service quality, efficiency, and customer experience.
• Analyse customer performance data and provide insights to support strategic decision-making.
• Build effective relationships with suppliers, partners, and key internal stakeholders to deliver business objectives.

Skills, Knowledge and Expertise Required

• Proven experience in account management, customer success, or supply chain customer management within logistics, freight forwarding, or supply chain operations.
• Strong understanding of global supply chain activities, including freight, customs, warehousing, and distribution.
• Demonstrated ability to build and manage relationships with senior stakeholders and key decision-makers.
• Commercially minded with experience supporting pricing, quotations, tenders, and account growth initiatives.
• Strong analytical skills with the ability to interpret KPIs, identify trends, and make data-driven recommendations.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Experience managing customer reviews, business reviews, and service performance discussions.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Proactive problem solver with a focus on delivering effective customer solutions.
• Advanced Microsoft Excel skills, with Power BI experience advantageous.
• Experience within ocean freight, air freight, road freight, customs compliance, or broader supply chain services would be highly desirable.

Benefits

Joining our team means you'll not only enjoy a competitive salary and annual reviews, but also some pretty awesome perks:

• Competitive Salary: We value your skills and commitment.
• Discretionary Bonus: Because your hard work deserves to be rewarded.
• Pension Scheme: We've got your future covered.
• Annual Salary Review: Your growth matters to us.
• Free Eye Test and up to £69 Vouchers towards Glasses: Taking care of your vision.
• Interest-Free Company Loan: We're here to support you.
• Free On-Site Parking: Convenient and hassle-free.
• Referral Bonus £750: Spread the word and earn some extra cash.
• Care First Lifestyle Programme: Because your well-being matters.
• Flu Jabs Annually: Stay healthy, on us.
• Group Life Policy: We've got you covered.
• Electric Vehicle Charging Points at Work: Embrace sustainable transport
• Flexible Career Pathway: Grow with us!
• Supply Chain Academy: We create, deliver and manage learning that strengthens our organisation and the wider supply chain.
• Enhanced Holiday Scheme: we believe loyalty should be rewarded.
• Apprenticeships: Earn while you learn we offer apprenticeships that build talent in vital areas like technology, people, finance, operations and much more.
• Private Health Care: We are committed to your wellbeing.