Account Manager

Jonathan Lee Recruitment Ltd; Shrewsbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein innovatives Unternehmen in der Lebensmittelverpackungsbranche sucht einen Internal Account Manager, der eine Schlüsselrolle bei der Sicherstellung der Kundenzufriedenheit spielt. In dieser dynamischen Position sind Sie verantwortlich für die Pflege von Kundenbeziehungen, die Verwaltung von Bestellungen und die Unterstützung des externen Account-Managements. Wenn Sie eine Leidenschaft für exzellenten Kundenservice haben und in einem schnelllebigen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie. Seien Sie Teil eines Teams, das die Zukunft der Lebensmittelverpackungsindustrie gestaltet.

Qualifications

• Nachgewiesene Erfahrung in der FMCG-Branche.
• Starke Kundenservicefähigkeiten und effektive Kommunikation.

Responsibilities

• Aufbau und Entwicklung von Beziehungen zu neuen und bestehenden Kontakten.
• Proaktive Verwaltung von Kundenbestellungen und schnelle Problemlösung.

Skills

Kundenservice

FMCG Erfahrung

Organisationsfähigkeiten

Microsoft Office

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Embark on a rewarding career journey with an industry leader in the food packaging sector. This role offers a unique opportunity to contribute to a company known for its innovation, quality, and commitment to excellence. As the Internal Account Manager, you'll play a pivotal role in maintaining client satisfaction and ensuring the seamless operation of day-to-day account activities. This position is perfect for those looking to enhance their skills in a fast-paced, dynamic environment while making a significant impact on the company's success.

What You Will Do:

- Establish and develop relationships with both new and existing contacts to understand customer needs and expectations.

- Handle purchase orders, from inputting orders into the system to updating orders to reflect any changes.

- Proactively manage customer orders, ensuring timely and efficient resolution of any issues.

- Take ownership of customer complaints, ensuring quick and efficient resolution.

- Support External National Account Managers in delivering excellent customer service and achieving monthly and yearly targets.

- Update and maintain internal systems with relevant information, ensuring data integrity and accessibility.

What You Will Bring:

- Proven experience working within an FMCG business.

- Demonstrable record of success and experience in FMCG Forecasting.

- Strong customer service skills and the ability to communicate effectively at all levels.

- Excellent organisational skills to prioritise effectively in a fast-paced environment.

- Good IT skills, including proficiency in Microsoft Office, Excel, Word, and PowerPoint.

This role is integral to ensuring that operational information flows efficiently from the company to the customer and vice versa, guaranteeing excellent customer service and contributing to the company's overarching goal of being the leader in the food packaging industry. Based in Telford, Shropshire, the company prides itself on its innovative approach, producing over 1.2 billion products annually and serving major food producers and retail brands worldwide.

Interested?:

If you're ready to take the next step in your career with a company that values innovation and customer satisfaction, we want to hear from you. Apply now to become the Internal Account Manager and be part of a team that's shaping the future of the food packaging industry.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.