Account Manager

TN United Kingdom; Peterborough; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a dynamic team as an Account Manager, where your expertise will empower educators and enhance the learning experience. This role offers the chance to build lasting client relationships while driving business growth in a supportive and innovative environment. With a commitment to collaboration and continuous improvement, you'll play a crucial part in shaping the future of education. Enjoy the flexibility of remote work with regular client visits, along with a competitive salary and bonus potential. If you're passionate about making a positive impact in the education sector, this is the perfect opportunity for you.

Benefits

Day 1 access to company sick pay

Enhanced annual leave entitlement

Opportunity to purchase additional leave

Cycle to work scheme

Enhanced maternity & adoption pay

Funded development opportunities

Voluntary health care cash plan

Voluntary private medical insurance

Qualifications

• Proven experience in account management with a strong sales track record.
• Strong communication and negotiation skills are essential.

Responsibilities

• Manage and nurture client relationships to ensure satisfaction and growth.
• Act as the primary contact for clients, providing tailored solutions.

Skills

Account Management

Sales

Relationship Building

Communication

Problem Solving

Time Management

Analytical Skills

Education

Level 3 Apprenticeship in Account Management

Tools

CRM Systems (e.g., SugarCRM, SEISMIC, Gong)

Job description

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Trusted by over 14,000 schools and over 70% of MATs, Juniper’s technology and expertise deliver joined-up solutions for classrooms, the back office, staff development and engaging with parents.

At Juniper Education, we believe that the heart of a great workplace is its people. That's why we're committed to investing in our team, creating an inclusive culture, and embracing our company values: collaboration, empowerment, innovation, passion, and purpose.

Our team of over 400 people nationwide, mostly experienced education experts and former teachers, is passionate about making schools and MATs a better place to work and learn. We want to ease the heavy workloads and stress that everyone in education faces, improve operations, and help pupils achieve more.

Our mission is clear: to look after you so that you can look after our children, with the ultimate goal of making a real and positive impact on education.

Account Manager
Location | Remote with visits to Juniper offices and key clients
Salary | £30,000 per annum & Potential to earn £15,000 OTE
Hours |Full-Time(Monday - Friday)

Welcome to Juniper Education, where our mission is to champion educators, empowering them to shape the future generations. We're more than just a support system; we're the driving force that propels schools and Academy Trusts to new heights. With our proven school education management systems and services, we address a spectrum of needs, ensuring excellence in education. In the education and tech industry, your work directly influences the lives of students and educators. Whether you're developing cutting-edge educational technology, supporting school leadership teams directly or designing solutions to enhance the learning experience, you could make a lasting and positive impact on the future.

Our mission statement says it all: We look after you, so that you can look after our children.

Dedicated to our core values, we are committed to:

Empowerment: Equipping everyone with the tools, intelligence, connections, and freedom to make informed decisions, recognised and respected by all.

Purpose: Supporting everyone to reach their highest potential, thereby enabling all children to achieve theirs.

Passion: Because we love what you do, you’re at the heart of everything we do.

Innovation: Delivering meaningful solutions with expertise and creative thinking to influence the ever-changing world of education.

Collaboration: The cornerstone of our success as it enables us to collectively harness diverse perspectives and strengths, ensuring that together, we achieve more than we could ever do alone. Every voice counts!

We are looking for a dynamic Account Manager to manage and nurture client relationships, ensuring long-term satisfaction and business growth. You will be the first point of contact for clients, supporting their journey while identifying opportunities to enhance satisfaction and drive revenue.

The ideal candidate has a proven track record in account management, Ed-Tech, sales, lead research and relationship building. Strong communication skills and the ability to showcase Junipers offerings in a compelling way are essential.

Key Responsibilities:

• Act as the primary contact for assigned clients, understanding their needs and providing tailored solutions.
• Maintain in-depth knowledge of Juniper products to offer the best recommendations.
• Build and nurture long-term client relationships, ensuring satisfaction and retention.
• Work closely with internal teams to ensure smooth and timely service delivery.
• Monitor key account metrics, provide insights, and drive growth through upselling and cross-selling.
• Manage client expectations proactively, resolving any issues efficiently.
• Ensure all account activities align with company values, policies, and ethics.
• Participate in client meetings, presentations, and strategic planning to strengthen relationships.
• Potential to earn £15,000 OTE

Key Skills & Attributes:

• Strong relationship-building skills with a focus on customer satisfaction and retention.
• Proactive problem-solver, adaptable to client needs and dynamic environments.
• Excellent communication skills, both written and verbal, with the ability to present ideas persuasively.
• Highly organised with strong time management skills to handle multiple accounts.
• Team player who fosters collaboration and contributes to a positive company culture.
• Flexible and adaptable, with a results-driven mindset.
• Solution-oriented, identifying opportunities for process improvement and client success.

Knowledge, Skills & Experience:

• Proven experience in account management/sales, with a strong track record of exceeding targets.
• Ed-Tech and sales experience required.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical skills with the ability to identify opportunities for growth.
• Ability to manage multiple accounts while maintaining attention to detail.
• Experience using CRM systems (e.g., SugarCRM, SEISMIC, Gong) to track client relationships.
• Experience dealing with C-Suite conversations preferred but not essential.
• Desire to progress within a sales-led environment and drive business success.
• Willingness to work towards a Level 3 Apprenticeship in Account Management or a related field.

Working pattern

• Able to work from home with regular visits to Juniper offices and key clients
• Day 1 right to company sick pay
• Enhanced annual leave entitlement
• Opportunity to purchase additional leave
• Entitlement to carry over leave to next entitlement year
• Day 1 access to 24/7 GP & prescription services
• Day 1 access to rewards platform
• Cycle to work scheme
• Enhanced maternity & adoption pay
• Day 1 access to employee assistance platform
• Funded development/Qualification opportunities
• Voluntary health care cash plan
• Voluntary private medical insurance

It is the business expectation this role is being offered on a full time basis to ensure we maintain quality, achieve performance goals, and effectively meet customer demands.