Account Manager

Facilities by ADF plc; Pencoed; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

29 days holiday incl. Bank Holidays

Company Pension Scheme

Life Assurance Cover

Discount Schemes

Private Health Scheme on probation

Free on-site parking

Free uniform and branded clothing

Free Eye tests and glasses support

Employee Assistance Programme

Wellbeing Programme and Initiatives

Mental Health First Aid support

Refer a Friend Bonus Scheme

Informal Recognition Awards

Job summary

Facilities by ADF plc is seeking an Account Manager in Bridgend, South Wales, with responsibilities spanning day-to-day client liaison, end-to-end service delivery, and close collaboration with the logistics and on-site teams. The role involves occasional travel and overnight stays, with hours 9-5, Monday to Friday, and flexibility to take calls.

The successful candidate will have excellent communication, proactive attitude, and strong attention to detail, with a proven ability to manage

Qualifications

• Excellent communication skills.
• Proactive with a can-do attitude.
• Excellent attention to detail.
• Team player with strong relationship-building skills.
• Ability to prioritise workload and work under pressure.
• IT literate and proficient in Excel & Word.

Responsibilities

• Be the main point of contact for TV/Film production for day-to-day running of facilities.
• Take ownership of each account to ensure end-to-end service is delivered to a high standard.
• Manage on-site teams (sickness/holidays/cover) and coordinated communication.
• Maintain a constant flow of information from production to enable all departments to deliver the service.
• Work closely with Logistics to ensure production movements are efficient and on time.
• Produce spend reports and advise on additional spend.
• Manage account financials, ensuring invoices are paid and debts kept minimal.
• Carry out site visits to develop long-standing client relationships and gather feedback to improve service.
• Network to develop and build own client database.

Skills

Communication

Proactive

Attention to detail

Team player

Relationship building

Prioritisation

Under pressure

Tools

Excel

Word

Job description

Facilities by ADF have an exciting opportunity for an Account Manager to join the team.

Location: Bridgend, South Wales, CF35 5LJ

Salary: Competitive with Benefits package

Hours 9-5 Mon-Fri (flexibility required to take calls)

About Us:

An exciting opportunity to join an expanding company that has achieved listing on the London Stock Market.

Facilities by ADF plc provides serviced vehicle hire for television and film productions in the UK and Europe, specialising in on-location support for dramas and major features. The company has big development plans due to the continued growth of the Film and TV industry and the company acquisition.

Salary is based on a grading system dependent on experience and performance – further details to be discussed at interview.

Account Manager – The Role:

Our Account Managers are the link between our clients (the TV and Film production teams) and the facilities by ADF support teams which are spread across two locations, Bridgend and Longcross, Surrey.

This position would suit someone who has excellent customer service skills, attention to detail and for who going the extra mile comes naturally. The role is based in Bridgend however there will be some requirement for occasional travel and overnight stays.

Account Manager – Key Responsibilities:

• Be the main point of contact for the TV/Film production for the day to day running of facilities
• Take ownership of each given account to ensure complete end to end service is delivered to the highest standard
• Day to day management of onsite teams i.e. sickness/holidays/cover
• Maintaining a constant flow of information from production into the business to enable all departments to deliver the service
• Working closely with ADF Logistics team to ensure all your production movements are efficient and on time
• Producing spend reports and advising productions on additional spend
• Managing the account financials, making sure invoices are paid on time and debts kept minimal
• Carrying out site visits to meet clients/HOD's with the purpose of developing long standing, successful business relationships, gaining valuable feedback that will help us develop our service
• Networking to develop & build own client data base

Account Manager – Requirements:

• Excellent communication skills
• Proactive with a "can do" attitude
• excellent attention to detail
• Team Player
• Relationship building
• Ability to prioritise workload
• Works well under pressure
• IT Literate
• Proficient in Excel & Word

The successful candidate will have a talent for spotting opportunities through networking with clients and industry personnel and have a flexible approach to hours. A transport background would certainly be beneficial but not essential.

Account Manager – Benefits:

• 29 days paid holiday (inclusive of Bank Holidays) increasing with each year of service
• Company Pension Scheme
• Life Assurance Cover
• Access to Discount Schemes
• The potential to join a Private Health Scheme upon successful probationary period
• Free on-site parking with all our sites/depots
• We also provide free uniform if the role warrants it (trades) and branded clothing for other roles within reason
• Free Eye tests - and contribution towards glasses if the test shows they need glasses for VDU use only
• Employee Assistance Programme
• Wellbeing Programme and Initiatives
• Mental Health First Aid support
• Refer a Friend Bonus Scheme
• Informal Recognition Awards (management recognition and peer-to-peer)

Facilities by ADF aim is to provide each production with unrivalled service throughout via its extensive investment in people and its vehicle fleet