Account Manager

pibgroup; Norwich; On-site; GBP 36,000 - 55,000; Full time

Job summary

PIB Insurance Brokers, part of PIB Group, is seeking an experienced Account Manager to join our Property Owners/Real Estate team in Norwich. You will manage a defined client portfolio, assess needs, arrange tailored insurance and risk management solutions, and support growth and retention.

Working closely with an Account Director, you will handle day-to-day broking tasks, renewals, queries, insurer surveys, and maintain high compliance standards.

Qualifications

• Experience in a client-facing role, ideally within Property Owners/Real Estate insurance
• Good understanding of Property Owners insurance and FCA compliance requirements
• Confident MS Office user (Acturis or similar platform experience a plus)
• Strong organisational and time-management skills, able to meet SLAs and deadlines
• Excellent written and verbal communication skills
• Cert CII (or working towards) desirable

Responsibilities

• Be the trusted advisor for a defined client portfolio and assess client needs
• Arrange tailored insurance and risk management solutions and secure suitable cover
• Support business growth and retention, handle day-to-day broking tasks (queries, renewals, adjustments) and insurer surveys

Skills

Client facing

MS Office

Organisational skills

Communication skills

Education

Cert CII (or working towards)

Tools

Acturis

Job description

Account Manager - Property Owners/Real Estate

Norwich | Hybrid | Permanent

PIB Insurance Brokers part of PIB Group, a leading international insurance intermediary platform. We're looking for an experienced Account Manager to join our Property & Construction team, working closely with an Account Director to manage a portfolio of Property Owners/Real Estate clients.

About the role:

You'll be the trusted advisor for a defined client portfolio, assessing client needs, arranging tailored insurance and risk management solutions, and securing competitive, suitable cover. You'll support business growth and retention, handle day-to-day broking tasks (queries, renewals, adjustments, insurer surveys), and ensure everything is delivered to a high compliance standard.

What we’re looking for:

• Experience in a client-facing role, ideally within Property Owners/Real Estate insurance
• Good understanding of Property Owners insurance and FCA compliance requirements
• Confident MS Office user (Acturis or similar platform experience a plus)
• Strong organisational and time-management skills, able to meet SLAs and deadlines
• Excellent written and verbal communication skills
• Cert CII (or working towards) desirable

What you’ll bring:

A positive, customer-focused attitude, commercial awareness, and a collaborative approach to working with colleagues across the business.

Why PIB Group?

PIB Group is one of the UK's fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.

We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.

We also value ambition and creative thinking. You don't have to tick every box to apply, if you bring fresh ideas and a drive to grow, we'd love to hear from you!

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

If you need this job advert in any other format or require adjustments for your application or during the recruitment process, please reach out to [e-mail]