Assistant Account Handler

pibgroup; Liverpool; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hybrid work

26 days holiday

Pension

Healthcare support

Job summary

St Giles, part of PIB Group in Liverpool, is seeking an Assistant Account Handler to support the team with client servicing and policy administration. The role includes handling renewals, mid-term changes, and liaising with insurers.

The ideal candidate will have experience in admin or customer service, strong communication skills, and proficiency with Microsoft Office; insurance exposure is a plus. Hybrid working from the Liverpool office is offered.

Qualifications

• Experience in administrative, customer service or support roles, ideally in insurance, financial or professional services.
• Confident handling of client queries by phone and email, building relationships and working accurately with data and documents.
• Diligent with a strong work ethic, used to deadlines and managing multiple tasks in a busy team.

Responsibilities

• Support Account Handlers/Executives with day-to-day servicing of a portfolio of clients.
• Prepare and process new business, renewals and mid-term changes, including obtaining quotations and checking policy documents.
• Maintain accurate systems and records, handle routine enquiries and liaise with insurers and third parties under tight timescales.
• Commit to ongoing development, expand product knowledge and report any breaches, complaints, E&O issues and QA actions.

Skills

Customer service

Communication

Attention to detail

Time management

Tools

Microsoft Office

Job description

St Giles | Part of PIB Group

The Role - Assistant Account Handler

Our team at St Giles in Liverpool are looking for an Assistant Account Handler to join their growing team.

What you'll be doing:

• Supporting Account Handlers/Executives with day‑to‑day servicing of a portfolio of clients.
• Preparing and processing new business, renewals and mid‑term changes, including obtaining quotations and checking all policy documentation.
• Maintaining accurate systems and records (files, computer entries, diaries/tasks), handling routine enquiries and liaising with insurers and other third parties while working to strict timescales.
• Committing to continual professional development, expanding product and technical knowledge, and proactively identify, report, and help resolve breaches, complaints, E&O issues and QA actions.

What we're looking for:

• Experience within an administrative, customer service or support roles, ideally within insurance, financial or professional services.
• Confident handling client queries by phone and email, building good relationships, and working accurately with data and documents.
• A diligent individual with a strong work ethic, used to working to deadlines, managing multiple tasks in a busy team, and proficient with Microsoft Office.
• Any previous experience within the insurance industry/regulated environment is highly advantageous but not essential for this role.

What You Will Get:

• A salary of up to £28,000 depending on experience.
• An attractive benefits package, including 26 days' holiday (and the opportunity to purchase more), company pension, access to healthcare support, and a range of other flexible benefits.
• Hybrid working from our Liverpool office, once fully established in the role.
• A supportive and collaborative working environment within a leading insurance group.

Why PIB Group?

PIB Group is one of the UK's fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.

We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast‑paced, growing organisation and an exciting place to be.

We also value ambition and creative thinking. You don't have to tick every box to apply, if you bring fresh ideas and a drive to grow, we'd love to hear from you!

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.