Account Manager

Sapphire; Newcastle upon Tyne; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Sapphire is seeking an Account Manager to nurture a portfolio of clients, build strong relationships, understand goals and work with internal teams to deliver outcomes. The role is hybrid with options from Newcastle upon Tyne or Glasgow.

You will manage renewals, account growth and customer success; maintain accurate CRM records; lead stakeholder conversations, proposals and presentations; bring 5+ years of experience and perform against commercial targets.

Qualifications

• 5+ years of relevant experience
• Strong communication and organisation
• Comfortable with targets and commercial goals
• Confident using a CRM + MS Office

Responsibilities

• Own a portfolio of customers and strengthen long-term relationships
• Identify needs and shape solutions with colleagues across the business
• Manage renewals, account growth and customer success
• Keep CRM activity accurate and up to date
• Lead stakeholder conversations, proposals and presentations

Skills

Account management

Customer success

Relationship-building

Sales-oriented

Tools

CRM systems

MS Office

Job description

Account Manager (Hybrid) – Glasgow or Newcastle upon Tyne

We’re looking for an Account Manager who enjoys building strong relationships, understanding client goals, and working with internal teams to deliver great outcomes.

What you’ll do

• Own a portfolio of customers and strengthen long-term relationships
• Identify needs and shape solutions with colleagues across the business
• Manage renewals, account growth and customer success
• Keep CRM activity accurate and up to date
• Lead stakeholder conversations, proposals and presentations

What we’re looking for

• Experience in account management / customer success / relationship-led sales
• Strong communication and organisation
• Comfortable with targets and commercial goals
• Confident using a CRM + MS Office

Experience guide: typically 5+ years relevant experience (but we’re open to discussing your background).

Location - Hybrid role based from either our Newcastle or Glasgow offices.

We value diversity and are committed to inclusive recruitment. We welcome applications from all backgrounds and can make reasonable adjustments where needed.