Account Manager

SmartCarbon®; Newcastle upon Tyne; On-site; GBP 32,000 - 39,000; Full time

Job summary

SmartCarbon is seeking an Account Manager within our Sales and Account Management function. The role is telesales-based, with travel to clients occasionally and flexible hours to support the wider consultancy function; monthly in-person team meetings are expected, mainly in the Northeast.

You will develop relationships with subscription clients, manage renewals, onboard new clients, respond to support requests, and work with the consultancy team to deliver additional services.

Qualifications

• Experience in account management or telesales.
• Ability to onboard new clients effectively.
• Strong customer service focus.
• Interest in sustainability and climate-related business impacts.
• Able to work under pressure and meet deadlines.
• Good planning and change-management skills.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication.

Responsibilities

• Develop and maintain relationships with SmartCarbon subscribers.
• Aim to retain 90% of subscriptions year over year.
• Own onboarding of new clients.
• Respond to platform technical support requests.
• Analyze reporting progress and support TRACC reporting.

Skills

Customer service

Client relationships

Sustainability awareness

Analytical skills

Multitasking

Time management

Proactive attitude

Problem solving

Communication

Job description

This position is within our Sales and Account Management function.

Working within a small team, the Account Manager will have a broad range of responsibilities as listed below.

The role will be telesales-based but may require occasional travel to clients (expenses paid) and/or some flexible working hours in order to support the wider SmartCarbon consultancy function from time to time. The role will also include attendance at monthly in-person team meetings, predominantly in the Northeast.

The Role

• Develop and maintain client relationships with clients that have subscriptions to SmartCarbon.
• Ensure we retain 90% of our subscriptions year on year.
• Owning on-boarding of new clients.
• Respond to client requests for platform technical support.
• Analyse reporting progress and provide support to keep reporting on TRACC.
• Liaise with the consultancy team to deliver additional support where required.
• Update the Capsule CRM tool with progress.
• Own the SmartCarbon client renewal process (including comms).
• Work with the Managing Director on client retention activities.
• We have circa 200 fee-paying clients on the SmartCarbon platform and would expect the right person to speak with every client quarterly, update them on our forthcoming developments and build a good long-term partnership so that they renew.
• Produce weekly and monthly Board updates

The Person

• A willingness to take on responsibility
• A strong focus on customer service
• A keen interest in sustainability
• Good knowledge of the impacts of Climate Change on business
• Tenacious and adaptable
• Ability to plan and manage change
• Good level of analytical skills
• Strong ability to multitask and prioritise
• Ability to work under pressure and meet tight deadlines
• Strong problem-solving and organisation skills
• Proactive attitude to work.

The Salary: We offer an excellent starting salary of £35,000 per annum.

The Hours: 5 days per week 9 am to 5.30 pm (part-time working will be considered at a pro-rata rate).