Account Manager

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to join their Facilities Management Team. This role involves understanding client needs and maximizing their investment in innovative software solutions. You'll work in a hybrid environment, balancing remote work with in-office collaboration. As part of a rapidly growing organization, you'll have the opportunity to develop your career while enjoying a supportive culture that prioritizes employee engagement and satisfaction. With a strong focus on client success and a commitment to diversity, this position offers a unique chance to make a meaningful impact in the real estate software sector.

Benefits

Private Medical Insurance

Health Cash Plan

Personal Pension Plan

Parental Leave Program

25 days annual leave plus Bank Holidays

Flex Time Off

Income Protection Plans

Tuition Reimbursement Schemes

Work from anywhere for two weeks

Qualifications

• 5+ years of Account Management experience in the software industry.
• Proven track record in sales and customer satisfaction.

Responsibilities

• Build relationships with decision makers to ensure customer satisfaction.
• Identify opportunities for cross-selling MRI solutions.

Skills

Account Management

Sales Development

Customer Centricity

Time Management

Communication Skills

Education

Bachelor's Degree

Tools

CRM Systems

Job description

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From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role can be based in either our London, Newcastle, Birmingham or Sleaford Office.

MRI is expanding quickly and we are seeking an enthusiastic, hard-working and entrepreneurial individual to join our Facilities Management Team. The Account Manager will need to understand their Clients' business priorities and drivers and how they can maximise their return on investment from MRI solutions. Clients are based across the UK with a strong presence in Public Sector Healthcare organisations. Occasional travel will be required, however, online or remote working is encouraged where this makes sense including a mix of office and home working. This is a quota carrying, individual contributor role. This role will suit individuals already in an Account Management or Business Development role looking to take the next step in their sales career.

RESPONSIBILITIES:

1. Professionally represent MRI and build mutually beneficial relationships with decision makers to ensure high levels of customer satisfaction, customer retention and Sales development.
2. Recommend appropriate solutions and negotiate acceptable terms with the Client.
3. Identify opportunities for cross-selling an expanding range of MRI FM and related solutions.
4. Maintain regular contact with Clients using online meetings, telephone calls and Client User Forums.
5. Determine on-going client requirements to meet their changing business needs.
6. Work closely with other stakeholders within MRI such as Legal, Sales Operations, Marketing, Product Development and Implementation Services teams.
7. Maintain timely and accurate sales forecasts in MRI CRM systems.

REQUIREMENTS:

1. 5+ years of Account Management experience within the software industry.
2. Track record of sales or related achievement, operating in a target driven environment, customer centricity is key.
3. Very organised with good time management skills.
4. Confident and motivated with high energy.
5. Always looking for ways to improve and learn.
6. The ability to communicate effectively and ask questions to identify sales opportunities.
7. Ability to work under pressure and meet agreed targets and deadlines.
8. Knowledge of the Estates and Facilities Management Software market or UK Public Healthcare sector would be an advantage but are not essential.

We’re obsessed with making this the best job you’ve ever had!

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

• Join our employee-led groups to maximise your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group.
• Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we! We understand family is important and being able to spend quality time with your family as it grows is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s).
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose!
• Income Protection Plans give you the peace of mind you deserve.
• Further your professional development and growth with our generous Tuition Reimbursement Schemes.
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

MRI do not accept unsolicited CV's from recruitment agencies for any of our job postings.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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