Account Manager

DS Smith; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Account Manager to oversee operational management for Permanent and Semi-Permanent contracts. This hybrid role combines home-based work with client site visits in West London. You'll be pivotal in delivering exceptional account management and supporting the growth of FMCG brands through innovative POS solutions. If you have a background in account management and POS experience, this opportunity offers a dynamic environment to develop client relationships and execute impactful campaigns. Join a leading subsidiary of a renowned packaging company and make your mark in the industry!

Benefits

Pension Scheme

Life Assurance

Income Protection

Employee Assistance Programme

Employee Discounts

Cycle to Work Scheme

Qualifications

• Experience in account management with a focus on POS/POSM.
• Strong client communication skills are essential for success.

Responsibilities

• Manage multi-campaign projects and ensure smooth execution.
• Provide operational support and identify growth opportunities.

Skills

Account Management

POS Experience

Client Communication

Project Management

Budgeting and Cost Management

Education

Bachelor's Degree

Tools

Internal TMS Systems

Job description

Opportunity: Account Manager

Due to successful growth in the business, we have a fabulous opportunity for an Account Manager to join our team. You will be responsible for the operational management of the Permanent and Semi-Permanent contract for our client, including the management and delivery of all Display requirements, additional service lines, quality control, and related tasks.

As the Account Manager, your key role is to ensure full client support and management, delivering exceptional account management through the smooth and efficient execution of all POS / Point of Sale and Display campaigns. You will provide operational support to the client, overseeing the service and commercial delivery of jobs, and identifying new opportunities to support the growth of their FMCG brands through innovative POS / Display products and services.

Responsibilities include:

• Managing multiple campaigns and projects with various service elements.
• Coordinating activities with clients, co-packers, and retailers.
• Using internal TMS systems and technology solutions for proactive project management.
• Executing and managing print management strategies.
• Planning, budgeting, and controlling costs for POS and Display campaigns.
• Developing alternative solutions for new briefs or challenges.
• Identifying opportunities to strengthen existing relationships and contracts.

If you have experience in account management, POS and print, and are eager for a new challenge, we may be looking for you!

About you

This role is suitable if you have experience working with POS/POSM, have been client-facing—either in a client services team or on the supplier side with POS sourcing experience. Additional experience in shopper marketing, consumer insights, packaging, and retail displays would be beneficial but not essential. The most important skill is attentive client communication, which is key to success in this role.

Benefits:

• Pension scheme, life assurance, and income protection
• Employee Assistance Programme
• Employee Discounts
• Cycle to work scheme

Location: This is a full-time, hybrid role—home-based part of the week with travel to clients’ sites in West London for the remainder.

TMS Global is a leading subsidiary of DS Smith PLC, a renowned packaging and display manufacturing company. Operating across 97 global markets, TMS Global specializes in retail display, print, and packaging outsourcing. Our team of just over 300 people is spread internationally across Europe, AMEA, and the Americas.