Account Manager

Gigs; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

A leading tech company is seeking an Account Manager to drive growth through managing relationships with multiple customers. The ideal candidate will possess significant experience in account management within B2B or SaaS industries, display a customer-first mindset, and work collaboratively across teams to ensure success.

Qualifications

• 5 - 10 years of experience in Account Management at a B2B or SaaS tech company.
• Experience working with largest enterprise customers.
• Strong ability to manage and build relationships with product teams.

Responsibilities

• Drive customer growth and own relationships across industry verticals.
• Identify new opportunities for expanding usage and stakeholders.
• Collaborate cross-functionally to run customer projects and campaigns.

Skills

Relationship Building

Commercial Awareness

Strategic Thinking

Customer Experience Focus

Team Collaboration

Job description

Join to apply for the Account Manager role at Gigs

1 day ago Be among the first 25 applicants

Join to apply for the Account Manager role at Gigs

Get AI-powered advice on this job and more exclusive features.

• You’ll drive our customers’ growth You will own, build and grow relationships with Gigs’ customers across multiple industry verticals. You will be responsible for the commercial growth of these accounts, including driving revenue-generating projects, negotiating pricing and owning renewals.
• You’ll think strategically You will develop an in-depth understanding of your assigned customers and their use cases, keeping a close track of KPIs and developing key relationships. You will identify and develop new opportunities for growing Gigs’ usage (including advising on, and helping coordinate, expansion into new verticals and jurisdictions by existing customers) along with expanding the number of stakeholder relationships across your assigned customers.
• You’ll work cross-functionally You will collaborate effectively with Go-To-Market, Marketing, Support and Implementation to run cross-functional customer projects and campaigns and ensure the best possible experience for Gigs’ customers.
• You’ll be a first mover You will think critically about the organisation of Account Management within the broader Customer Success team and seek to improve our existing processes by implementing structural improvements. Your aim will be to stay ahead of the curve, devising and trialing new strategies to drive growth with our customers.
  
  

The Role

• You’ll drive our customers’ growth You will own, build and grow relationships with Gigs’ customers across multiple industry verticals. You will be responsible for the commercial growth of these accounts, including driving revenue-generating projects, negotiating pricing and owning renewals.
• You’ll think strategically You will develop an in-depth understanding of your assigned customers and their use cases, keeping a close track of KPIs and developing key relationships. You will identify and develop new opportunities for growing Gigs’ usage (including advising on, and helping coordinate, expansion into new verticals and jurisdictions by existing customers) along with expanding the number of stakeholder relationships across your assigned customers.
• You’ll work cross-functionally You will collaborate effectively with Go-To-Market, Marketing, Support and Implementation to run cross-functional customer projects and campaigns and ensure the best possible experience for Gigs’ customers.
• You’ll be a first mover You will think critically about the organisation of Account Management within the broader Customer Success team and seek to improve our existing processes by implementing structural improvements. Your aim will be to stay ahead of the curve, devising and trialing new strategies to drive growth with our customers.
  
  

What We Are Looking For

• You have 5 - 10 years of experience in Account Management at a B2B or SaaS tech company. You have profound knowledge of high-impact account management strategies and a track record of growing significant customers. You are experienced working with the largest enterprise customers and understand the challenges of, and specific strategies required for, succeeding with this type of account.
• Your expertise lies in working with high-growth, product-led technology companies, and you exhibit a high level of enthusiasm for engaging with the challenges within this domain. Your established track record shows a track record of success in growing complex technical customers who have built integrations on top of your product. You have a strong ability to work and build relationships with product teams.
• You’re a commercial thinker. You are focused on growth, happy being responsible for a number and comfortable working with, forecasting and tracking commercial KPIs like NRR, GRR and ARR. You have experience preparing business cases to drive commercial outcomes.
• You care deeply about the customer experience. You are invested in ensuring our customers’ success. Whatever you do needs to have a business impact.
• You’re a humble overachiever. You set goals, outline strategies, and iterate to not only meet but exceed your growth targets with customers. You know it takes a high degree of emotional intelligence to meaningfully build relationships with customers, manage their concerns and help drive their growth.
• You enjoy engaging the team. This means high involvement of all team members across all functions within Gigs and our partners.
• You love learning technologies as you go. You always want to find the right tool for the job, and don't only follow what you already know.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Technology, Information and Internet

Referrals increase your chances of interviewing at Gigs by 2x

Sign in to set job alerts for “Account Manager” roles.

London, England, United Kingdom 6 days ago

Account Manager - John Lewis Brent Cross

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 3 weeks ago

Richmond Upon Thames, England, United Kingdom 1 day ago

Greater London, England, United Kingdom 3 weeks ago

Junior Account Manager, Greater London, North

London, England, United Kingdom 5 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 5 days ago

Junior National Account Manager (Grocery & eCommerce)

Woking, England, United Kingdom 1 day ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Kingston Upon Thames, England, United Kingdom 2 days ago

London, England, United Kingdom 5 days ago

Greater London, England, United Kingdom 5 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

Region Director - Account Management, Growth

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 1 week ago

eCommerce Account Manager, UKI & Ireland

Slough, England, United Kingdom 4 hours ago

London, England, United Kingdom 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.