Account Manager

Wates; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

Wates seeks an experienced Account Manager to oversee operations for the London School of Economics, managing a diverse portfolio of buildings. The role demands strong leadership, technical expertise, and financial acumen to drive compliance and excellence in service delivery within a supportive team environment.

Benefits

Private Medical

Pension (5% employer contribution)

Health and Wellness programs

22 days holiday plus bank holidays

26 weeks fully paid maternity leave

12 weeks fully paid paternity leave

Comprehensive learning and development

Qualifications

• Experience in a transferable environment.
• Solid financial management and commercial acumen.
• Ability to effectively present complex topics.

Responsibilities

• Lead and motivate the Wates FM team to deliver excellence in services.
• Ensure compliance with safety and environmental standards.
• Manage relationships with key client stakeholders.

Skills

Leadership

Interpersonal Skills

Problem-Solving

Change Management

Education

Recognized Technical Qualification

Membership to IOSH

Job description

Wates has an excellent opportunity for a technically strong Account Manager to provide operational leadership, technical management, added value, and development for our Key Account, London School of Economics.

ABOUT THE ROLE

We are seeking an Account Manager with experience working in a transferable environment, demonstrating strong leadership skills. You will be responsible for 38 buildings on the Campus and five Halls of Residence in Central London. Candidates should have a recognized Technical qualification and membership to the Institute of Safety and Health (IOSH) or an equivalent, along with solid financial and commercial acumen, including experience managing a P&L and achieving budget targets.

The successful candidate will possess strong interpersonal, problem-solving, and change management skills, with the ability to balance policy and procedural requirements with client needs. You should be able to make effective and persuasive presentations on complex topics to employees, clients, and senior management.

This role offers a terrific opportunity to advance your career within a talented, diverse, and supportive team.

Key Accountabilities include:

• Lead and motivate the Wates FM team to deliver excellence and first-class sustainable hard M&E, reactive, and project services.
• Provide visible leadership and effectively liaise with key client stakeholders to nurture relationships.
• Ensure compliance with statutory, safety, quality, environmental, security standards, and Wates Professional Standards, fostering a Zero Harm culture. Maintain compliance documentation through timely uploads onto ACT (Assurance Compliance Tool).
• Implement and uphold best practices in contract management, managing specialists and suppliers to ensure dynamic MI reporting and KPI/SLA target achievement.

WHAT WE OFFER

• Competitive salary
• Extensive corporate benefits including Private Medical, Pension (5% employer contribution), Health and Wellness programs, 22 days holiday plus bank holidays, and more.
• Comprehensive learning and development opportunities to support your career growth.
• Industry-leading family leave benefits, including 26 weeks of fully paid maternity leave and 12 weeks of fully paid paternity leave.