Account Manager

Your Digital Future Ltd | Digital Recruitment Specialists | B Corp Certified; Devon and Torbay; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Your Digital Future Ltd is seeking an Account Manager to own a portfolio of client accounts, acting as the primary contact and building trusted relationships across campaigns.

You will lead client meetings, coordinate delivery, manage timelines and budgets, and use data to inform recommendations. This hybrid Devon-based role offers autonomy within a growing agency and real opportunities to add value.

Qualifications

• Experience managing multiple clients, projects or campaigns.
• Strong communication and relationship-building skills.
• Confidence leading client meetings and managing expectations.
• Excellent organisation and project management skills.
• Commercial awareness, including budgets and account profitability.
• A proactive, solutions-focused approach.
• The ability to turn performance data into meaningful recommendations.
• A genuine interest in understanding clients’ businesses and objectives.

Responsibilities

• Own a portfolio of client accounts and act as the primary point of contact.
• Build strong, trusted relationships through proactive, value-led communication.
• Lead client meetings, reporting and planning sessions.
• Coordinate internal teams and own the delivery of marketing activity.
• Manage timelines, priorities, budgets and client expectations.
• Monitor account performance, utilisation and profitability.
• Use data and reporting to provide insight and recommendations.
• Contribute to account strategy and challenge client thinking.
• Identify opportunities to grow and develop your accounts.
• Support proposals, growth plans and new opportunities.
• Provide guidance to Account Executives and contribute to improving agency processes.

Skills

Account management

Client relationships

Project management

Budget awareness

Data-driven decisions

Tools

CRM software

Excel

Job description

Hybrid - Devon based (two days in office)

Ready to take genuine ownership?

You'll join a dynamic, established agency with a talented, high-performing team, working with a portfolio of clients across a range of exciting projects and campaigns. You'll be trusted to take the lead, make things happen and build strong, long-term client relationships.

Previous agency experience is highly desirable, and we're looking for someone who is confident managing clients, coordinating delivery and spotting opportunities to add value and grow accounts.

What you’ll be doing

• Own a portfolio of client accounts and act as the primary point of contact
• Build strong, trusted relationships through proactive, value-led communication
• Lead client meetings, reporting and planning sessions
• Coordinate internal teams and own the delivery of marketing activity
• Manage timelines, priorities, budgets and client expectations
• Monitor account performance, utilisation and profitability
• Use data and reporting to provide insight and recommendations
• Contribute to account strategy and challenge client thinking
• Identify opportunities to grow and develop your accounts
• Support proposals, growth plans and new opportunities
• Provide guidance to Account Executives and contribute to improving agency processes

What we’re looking for

You'll be a confident, organised and commercially aware Account Manager who enjoys taking responsibility and getting things done.

Ideally, you’ll have:

• Experience managing multiple clients, projects or campaigns
• Strong communication and relationship-building skills
• Confidence leading client meetings and managing expectations
• Excellent organisation and project management skills
• Commercial awareness, including budgets and account profitability
• A proactive, solutions-focused approach
• The ability to turn performance data into meaningful recommendations
• A genuine interest in understanding clients’ businesses and objectives

You'll have the opportunity to work alongside a high-performing, talented team within an established and growing agency, with the autonomy to make decisions and develop your own client portfolio.

You'll also have:

• A clear progression pathway
• Genuine responsibility and ownership from day one
• The opportunity to become more strategic and consultative with clients
• The opportunity to play a key role in the continued growth of the agency