Account Manager

TN United Kingdom; Hassocks; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

An established industry player is seeking a dedicated Account Manager to enhance client portfolios at a dynamic Digital Marketing Agency. This hybrid role focuses on maintaining strong client relationships, ensuring high-quality service delivery, and collaborating with technical teams to achieve client goals. Ideal candidates will possess advanced skills in Microsoft Excel and PowerPoint, alongside a solid understanding of SEO practices. Join a passionate team committed to delivering exceptional client outcomes and driving agency growth through innovative strategies.

Qualifications

• Proven track record in account management and client satisfaction.
• Strong understanding of SEO practices and effective communication skills.

Responsibilities

• Maintain strong relationships with clients through regular communication.
• Collaborate with teams to define strategies that meet client objectives.
• Deliver monthly marketing reports including activity summaries.

Skills

SEO Practices

Microsoft Excel

Microsoft PowerPoint

Project Management

Client Management

Communication Skills

Tools

Project Management Tools

Job description

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Job Opportunity: Account Manager at Digital Marketing Agency

Location: Hassocks (Hybrid working)

Salary: £28,000-£34,000 DOE

We are seeking a dedicated Account Manager to join our team at a Digital Marketing Agency based in Hassocks. This is a permanent role focused on managing existing client portfolios and enhancing their web presence.

Responsibilities

• Maintain strong, healthy relationships with clients through regular communication, including phone, email, and face-to-face meetings.
• Collaborate with the Technical SEO team to define strategies and delivery schedules that meet client objectives.
• Ensure high-quality service delivery, efficiency, and client satisfaction.
• Develop and implement client development plans and internal processes to foster long-term relationships.
• Document all client interactions to share with clients and internal stakeholders.
• Report regularly to the Account Director on client status.
• Deliver monthly marketing reports within the first 4 working days, including summaries of activities and alignment with client goals.
• Identify and present new business opportunities to grow agency revenues.
• Analyze, track, and monitor rankings, conversions, and traffic using various tools.
• Manage client budgets effectively.

About You

• Good understanding of SEO practices.
• Advanced skills in Microsoft Excel and PowerPoint, along with project management tools.
• Strong self-motivation and interpersonal skills to communicate effectively across all management levels and stakeholders.
• Excellent project and account planning skills to manage client expectations and deliver quality consistently.
• A passion for delivering client business objectives and ensuring each project contributes positively to overall strategies.
• High customer service orientation with a proven track record in account management and client satisfaction.
• Exceptional verbal, written, and visual communication skills.
• Experience managing a diverse range of SME clients.