Account Manager

Eleven Sports Media; Greater Manchester; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Basic £30,000 - £35,000

Global expenses paid travel

Personal development courses

Annual profit bonus scheme

31 days holiday

Quarterly socials

Cycle, tech, and car scheme

Job summary

A leading sports media company in Greater Manchester is seeking an experienced Account Manager to join the Client Services team. The role involves building strong client relationships, ensuring exceptional service, and managing account portfolios in a fast-paced environment. This position offers competitive salary, travel opportunities, and a dynamic work culture. The ideal candidate will have 3 years of B2B Account Management experience and strong customer service skills.

Qualifications

• Must have at least 3 years in a B2B Account Management role.
• Exceptionally skilled in customer service and maintaining strong client relationships.
• Proficient in using CRM systems or customer management platforms.

Responsibilities

• Take full ownership of designated client accounts and ensure exceptional customer experience.
• Serve as the primary point of contact for clients.
• Attend Partner Events to strengthen client relationships.

Skills

B2B Account Management

Customer service skills

Client retention

Stakeholder engagement

CRM systems proficiency

Job description

Eleven Sports Media are firmly established across the worlds biggest sporting leagues, from the English Premier League & EFL to the NBA, NFL & MLS in America.

At Eleven Sports Media, we’re revolutionising the way sports clubs connect with their communities by creating purpose-driven partnerships with some of the world’s most iconic sports organisations, from the Premier League to the NFL and beyond. Our award-winning technology platforms are enabling a better fan experience for fans and creating opportunities for small businesses to thrive alongside an association with professional sports teams.

Summary:
We have an exciting opportunity for a passionate and proactive Account Manager to join our dynamic Client Services team. In this role, you'll work closely with colleagues across Commercial Sales, Partnerships & Events, and Activation & Marketing, forming part of a collaborative, cross-functional team that supports and services our valued customer network.

This role will give the successful candidate the opportunity to travel to the US regularly, helping deliver our partner events at some of the biggest sports in the world.

You’ll be responsible for building strong, long-lasting relationships with clients, ensuring each one receives an exceptional customer experience. Your work will play a key role in delivering our first-class service standards and directly contribute to achieving the annual Client Services Repeat Business target.

This is a Manchester based role (Ancoats), the role will involve working around US hour 3 days a week (12:00 - 20:00) to keep inline with oversees client calls. 1-2 days WFH are permitted after the probation period.

What we offer?

- Basic £30,000 - £35,000
- Global expenses paid travel to iconic sporting venues (mainly US)
- Personal development courses
- Annual profit bonus scheme
- 31 days holiday (including bank holidays) plus birthday leave.
- Quarterly socials and company events.
- Cycle, tech and car scheme.

Required Experience

- MUST have at least 3 years in a B2B Account Management role
- A proven track record in B2B Account Management, with a strong focus on client retention and growth.
- Exceptional customer service skills and a natural ability to build and maintain strong, long-term client relationships.
- Confident engaging with and influencing senior-level stakeholders across a range of industries.
- Experience in developing and nurturing client accounts, including identifying upsell opportunities and managing successful renewals
- A solutions-oriented mindset, with experience in effectively resolving client issues or complaints.
- Proficiency in using CRM systems or other customer management platforms to track performance and manage client relationships.
- This is a Manchester based role (Ancoats) working both US and UK hours. (Three US shifts and two UK shifts per week).

Key Responsibilities

- Take full ownership of your designated client accounts, delivering a consistently first class customer experience.
- Serve as the primary point of contact for clients, maintaining regular touchpoints to ensure they feel fully supported throughout their partnership term
- Follow Eleven’s structured Client Onboarding Process, ensuring all key milestones and tasks are completed on time.
- Schedule and lead regular catch-up meetings with clients, providing guidance, insights, and best practices to help them maximise the value of their sports partnership
- Attend Partner Events to strengthen client relationships through meaningful, face-to-face engagement
- Identify potential Key Accounts and renewal opportunities, collaborating with the Client
- Services Manager and Head of Commercial to support the achievement of the annual
- Client Services Repeat Business target

Please apply directly or contact our Talent Acquisition Manager - Jamie Cheetham - https://www.linkedin.com/in/jamie-cheetham-a48a61235/

Privacy Notice for Job Applicants
By applying, you agree to Eleven Sports Media processing your data for recruitment purposes. We’ll store your info securely and only keep it for up to 6 months unless required longer. Your data won’t be shared outside the hiring process, and you can request access, correction, or deletion at any time.

DEI Disclaimer
Eleven celebrates diversity, supports inclusiveness, and encourages individual expression in our workplace. We welcome applications from all backgrounds and are committed to creating a culture where everyone belongs.
Thanks

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Advertising Services and Spectator Sports

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