Account Manager

Convene Hospitality Group; Greater London; On-site; GBP 40,000 - 68,000; Full time

Benefits offered by this job

Private medical insurance

25 days annual leave

Bonus scheme

Rail travel loan (interest-free)

Cycle to Work program

Career development opportunities

Job summary

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The Account Manager will report to the Head of Meeting & Event Sales and drive growth with key accounts through consultative sales and strategic partnerships.

You will conduct site inspections, demos, and quarterly business reviews while expanding a robust client network across local and regional markets.

Qualifications

• Minimum 2 years sales-related experience.
• Excellent written and verbal communication skills.
• Ability to build relationships with clients.
• Strong time management and organizational skills.

Responsibilities

• Maintain knowledge of Convene products and locations and build brand locally and regionally.
• Conduct site inspections, virtual tours, client appointments and account reviews.
• Discover new local meeting and event decision makers and grow accounts.
• Respond to client inquiries promptly and maintain up-to-date account details.
• Generate, negotiate and close agreements within pricing guidelines.
• Attend networking events and host familiarisation trips for accounts.

Skills

2+ years sales experience

Client relationship building

Excellent written and verbal comms

Time management

Team collaboration

Tools

CRM software

Job description

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

ACCOUNT MANAGER

We’re seeking an Account Manager to join our global sales team. The Account Manager will report directly to the Head of Meeting & Event Sales.

What You’ll Do:

• Maintain extensive knowledge of Convene Hospitality Group's products and locations while building the brand locally and regionally.
• Possess a clear understanding of the portfolios business plan, locally, regionally and globally, ensuring that all personal targets are achieved to meet the overall sales objectives
• Conduct and coordinate thorough site inspections, virtual tours and demos, client appointments, account development meetings and assist with quarterly business reviews with your key accounts.
• Discover new local meeting and event decision makers, maintain and grow current and prospective clients, referral partners and new business contacts.
• Rapidly respond to all client enquiries and other communication and maintain up to date account detail for all relevant key accounts that you are responsible for.
• Generate, negotiate and close agreements to client specifications while adhering to internal pricing guidelines.
• Maintain thorough knowledge of competitive sets and relationships with counterparts.
• Attend relevant networking events and host regular familiarisation trips for your accounts in
  order to maintain, grow and prospect new business
• Cultivate relationships with allocated key accounts through consultative sales efforts to reach
  and exceed commercial goals.
• Owns and cultivates a number of accounts that are selected based on location, volume and
  spend.
• Responsible for soliciting and securing repeat business associated to their allocated account
  deck and pipeline.
• Optimise conversion and adapt process where required to achieve conversion goals for both new and existing business
• Lead on and process all enquiries in a timely manner, aligned with CHG sales strategy.
• Create, maintain and where required liaise with your Line Manager(s) to build Account Plans for your allocated accounts and to map out organisational structure in order to identify further growth opportunities.
• Support the wider regional sales efforts in increasing market share and optimising value for clients across the portfolios brands.
• Optimise client experience and maximise revenue opportunities through technology and other event upsells to create additional revenue channels.
• Identify potential accounts which may benefit from a Platform Partnership Agreements (MSAs) that support the organisation's revenue strategy and growth of the Meetings and Workplace portfolio.
• Aggregate and record key account intel, metrics and feedback in CHG's CRM to maximise insight.

What We Look For:

• Minimum 2 years sales sales-related experience
• Experience with physical or virtual events, real estate, or flexible workspaces, a plus
• Excellent written and verbal communication skills
• Strong time management and organizational skills
• Ability to effectively build relationships with clients
• Ability to work well with other team members

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Private medical insurance, subsidised fitness and eye care, plus well-being and personal support programs. Because your well-being matters, inside and outside of work.
• Time Off & Balance: 25 days annual leave, bank holidays, and company sick pay.
• Financial Benefits: Bonus scheme, interest-free loans for rail travel or further education, and a Cycle to Work program. We invest in you so you can grow personally and professionally.
• Growth & Recognition: Career development opportunities and programs to celebrate your achievements.
• Community & Impact: Volunteer, donate, and make a real impact through your work.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.