Event Manager- Live Events!

Convene Hospitality Group; Greater London; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Employee Assistance Program

25 days annual leave plus bank holidays

Interest-free loan for rail season tickets

Professional Development support

Employee recognition programs

Job summary

Convene Hospitality Group is looking for an Event Production Manager to join their Planning team in Greater London. You’ll bridge clients and on-site teams to ensure unforgettable events, from hybrid to virtual. Responsibilities include managing client communication, developing event timelines, and overseeing on-site event execution.

The ideal candidate will have over 3 years experience in a customer-facing role, strong event planning and project management skills, and comfort with collaboration tools. Benefits include 25 days annual leave, professional development, and a supportive work environment.

Qualifications

• 3+ years in a customer-facing role.
• Prior experience in event planning and project management.
• Comfort using web-based collaboration tools.

Responsibilities

• Act as the primary point of contact for the client.
• Plan and oversee meetings programs across our products.
• Develop event timelines and communicate pre-production deadlines.
• Prepare and distribute all room diagrams and manage event tasks.

Skills

Customer-facing role experience

Event planning

Project management

Web-based collaboration tools

Problem-solving

Strong business acumen

Multitasking

Tools

Slack

Salesforce

SmartSheets

Google Suite

Job description

Overview

Love the thrill of live events but also obsessed with the fine details of planning? We’re looking for a brilliant Event Production Manager to join our Planning team here at Convene Hospitality Group (CHG). In this role, you’ll be the ultimate bridge between our clients and our on-site teams, bringing physical, hybrid, and virtual meetings to life. If you thrive under pressure, love premium hospitality, and want to help shape unforgettable experiences, we’d love to hear from you! (Please note: You must be based in the UK with full right to work without sponsorship).

What You’ll Do:

Our Event Production Managers act as the primary point of contact for the client during the planning process while also liaising with our on-site event, technology, and control room teams to ensure a seamless meeting event experience from start to finish. The Event Production Manager will ensure that the client’s vision for their event is executed, and that the client is fully supported from kick-off to post-event. The Event Production Manager acts as project manager and ensures completion of on-site responsibilities by the Event Operations Team. The Event Production Manager supports our hybrid, virtual, and physical meetings products. The Event Production Manager lives Convene’s values and exhibits our hospitality standards at all times.

As the Event Production Manager, you will:

• Plan and oversee meetings programs across our physical, hybrid, and virtual products.
• Effectively communicate both verbally and written, with all levels of associates, clients, and all Convene departments in an attentive, friendly, courteous, and service-oriented manner.
• Effectively listen to, understand, and clarify concerns raised by associates and clients.
• Serve as a pre-sales support function for our Sales team to advise on applicable deadlines and requirements to ensure a successful event. Work closely with the Sales Department to prepare room diagrams and photos, and facility insights; assist relationship managers in getting clients through the contract phase
• Develop event timelines and communicate any pre-production deadlines.
• Schedule and host kick-off calls with the clients.
• Serve as the primary point of contact for the client leading up to the day event
• Prepare and distribute all room diagrams
• Work closely with the culinary and service team to finalize menus and timing
• Partner closely with our AV Production to plan the client’s run of show and vision for physical and hybrid Studio Events as needed.
• Host client Run of Show Review with AV Production team and Event Operations Manager.
• Partner closely and oversee the execution of tasks by the Event Operations Team.
• Assign and manage event tasks in our project management tools. Follow up as needed with the Event Operations Team to ensure tasks are completed to standard and on time.
• Create and maintain detailed event documentation for each booking
• Responsible for the creation of PEOs (Program Execution Orders), program diagrams, and invoices
• Support our Event Site Production team with the collection of the livestream event platform details, including, but not limited to, agenda, speaker details, sponsor details, and other collateral.
• Manage client expectations on available features, which also includes working closely with Product and Design teams to help inform future platform enhancements.
• Conduct pre-event and post-event debriefs for our internal stakeholders.
• Follow up with the client on any post-event deliverables
• Conduct weekly event meetings and regular PEO meetings
• Provide status updates to internal and external stakeholders on pre-production milestones to ensure successful delivery on the day of the event.
• Supervise the proper calculation of all program checks and ensure client approval and signatures
• Ensure the collection of all program balances

What We Look For

• 3+ years in a customer-facing role
• Prior experience in event planning and project management
• Comfort using web-based collaboration tools, including, but not limited to, Slack, Salesforce, SmartSheets, Google Suite
• Familiarity with SaaS, event platform/video/web conferencing a plus
• Strong business acumen and staying cool under pressure
• Natural problem solver, obsessed with finding appropriate solutions to meet customer needs
• Able to multitask and obsessed with customer satisfaction

Who We Are

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

Benefits

• Employee Assistance Program: well-being support and personal advice programme
• Time Off and Work-Life Balance
• 25 days annual leave plus bank holidays, and company sick pay
• Financial Support and Benefits
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through the Cycle to Work scheme
• Professional Development and Recognition
• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones
• Community and Impact
• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities, and perspectives.