Account Manager (Pharma Advertising)

Havas Life London; Greater London; On-site; GBP 42,000 - 65,000; Full time

Job summary

Havas Life London is seeking an experienced Client Services professional to lead day-to-day delivery for pharmaceutical and healthcare client projects. You will partner with Medical Writers and Creative teams to ensure timely, high-quality outputs while coaching junior team members.

You will act as the principal contact for clients, manage briefs, and keep clients updated on progress, budgets, and outcomes, building strong relationships with senior leadership and key opinion leaders.

Qualifications

• Proven experience in client account handling from a comms agency background with a focus on the pharmaceutical/healthcare sectors.
• Excellent attention to detail.
• Strong presentation and communication skills for senior stakeholders.

Responsibilities

• Act as a primary point of contact for specified clients.
• Take full ownership for day-to-day delivery of all assigned client projects.
• Ensure effective communication of project briefs to the wider team.
• Ensure all projects are on brief and delivered to client expectations.
• Ensure timely delivery of all projects.
• Provide updates to the client on an ongoing basis.
• Manage all financial responsibilities to deliver projects on budget.
• Work with Account Director and senior leaders to develop client relationships.
• Lead the approval process and ensure quality control.
• Build understanding of client brands and disease areas.
• Support relationships with key opinion leaders across the industry.

Skills

Account management

Tools

PowerPoint

Excel

Word

Outlook

Job description

Havas Life London is not just evolving; we’re reimagining what a health and wellness agency can be. We’re building a destination for the brightest minds, the boldest ideas, and the kind of creativity that reshapes industries.

We’re a collective of curious thinkers, courageous makers, and kind collaborators. The culture we’re building is fast, fearless, and future-facing - driven by a belief that creativity is the most powerful force for growth.

We are vibrant collaborators, smart decision-makers, and believers in a win-or-learn mindset. Our emerging creative culture is built on curiosity, courage, and kindness. We expect more from ourselves and those who join our high-performance team.

As part of the Havas Health network, we’re pushing boundaries, embracing AI and emerging tech, and reimagining how strategic creativity can unlock new value for clients across the globe. We’re here to make London the beating heart of global health communications. Be the go-to creative strategic partner for our network colleagues and client partners alike.

The role

Working closely with other members of the client services team in partnership with Medical Writers and the Creative team, you will work on a variety of projects to ensure the successful and timely planning, development, and implementation of project deliverables to the highest quality standards. You will play a key role in providing direction, support, and coaching to junior members of the client services team.

Core Duties & Responsibilities:

• Act as a primary point of contact for specified clients
• Take full ownership for the day-to-day delivery of all assigned client projects
• Ensure effective communication of project briefs to the wider team
• Ensure all projects are on brief when delivered in line with the client's expectations
• Ensure the timely delivery of all projects
• Provide effective updates to the client on an ongoing basis throughout the project
• Manage all financial responsibilities as agreed to deliver the clients project on budget
• Work in partnership with the Account Director and senior leadership to develop client relationships
• Taking a leading role in the approval process and ensuring quality control
• Build an understanding of the required client brands and disease areas
• Support the relationship, and interact with key opinion leaders across the industry

You will bring:

• Proven experience in client account handling from a comms agency background with a focus on the pharmaceutical/healthcare sectors
• Excellent attention to detail
• Highly proficient in PowerPoint, Excel, Word Outlook