Account Manager

Jobtailor; Greater London; On-site; GBP 50,000 - 75,000; Full time

Job summary

Jobtailor is seeking a proactive Account Manager to own a portfolio of smaller B2B SaaS and commodities accounts in a high-growth UK environment. You will drive renewals, identify upsell opportunities, and partner with Customer Success on onboarding and adoption to maximise ARR.

You will manage multiple smaller accounts with strong communication, organise renewal plans, and leverage MEDDPICC and HubSpot to surface risks and drive value, while advancing toward larger strategic accounts.

Qualifications

• 2-3 years’ experience in an account management role in B2B SaaS, financial data or commodities.
• Hands-on ownership of both retention and expansion, including running renewals and closing upsell and cross-sell opportunities.
• Organised and process-driven.
• Strong written and verbal communication skills.
• Curiosity about commodities and energy markets and willingness to learn.
• Resilient and proactive, comfortable working autonomously in a fast-paced, high-growth environment.
• Experience with MEDDPICC or another value-selling framework.
• Familiarity with HubSpot and Claude.
• An additional European language.

Responsibilities

• Own a portfolio of smaller accounts as the primary commercial point of contact.
• Build and execute renewal plans to protect and grow existing ARR.
• Identify and close upsell and cross-sell opportunities within existing accounts.
• Meet retention and expansion targets across the assigned portfolio.
• Run regular customer check-ins and business reviews.
• Track usage, surface risks early, and reinforce customer value.
• Maintain accurate account and opportunity records in HubSpot, including renewals pipeline and MEDDPICC qualification.
• Partner with Customer Success on onboarding, adoption, and usage data.
• Escalate at-risk accounts and work with the Head of Sales on recovery or win-back plans.
• Support Account Directors on strategic enterprise accounts and develop toward larger accounts and senior sales responsibility.

Skills

Account Management

Retention Strategies

Upselling

Cross-Selling

MEDDPICC

CRM Tools

Data Analysis

Customer Value Reinforcement

Renewals Management

Opportunity Tracking

Tools

HubSpot

Claude

AI Tools

Job description

• Own a portfolio of smaller accounts as the primary commercial point of contact
• Build and execute renewal plans to protect and grow existing ARR
• Identify and close upsell and cross-sell opportunities within existing accounts
• Meet retention and expansion targets across the assigned portfolio
• Run regular customer check-ins and business reviews
• Track usage, surface risks early, and reinforce Sparta’s customer value
• Maintain accurate account and opportunity records in HubSpot, including renewals pipeline and MEDDPICC qualification
• Partner with Customer Success on onboarding, adoption, and usage data
• Escalate at-risk accounts and work with the Head of Sales on recovery or win-back plans
• Support Account Directors on strategic enterprise accounts and develop toward larger accounts and senior sales responsibility

Requirements

• 2-3 years’ experience in an account management role, ideally in B2B SaaS, financial data or commodities
• Hands-on ownership of both retention and expansion, including running renewals and closing upsell and cross-sell opportunities
• Comfortable managing a high volume of smaller accounts and prioritising time effectively
• Strong written and verbal communication skills
• Organised and process-driven
• Working knowledge of CRM and AI tools
• Curiosity about commodities and energy markets and willingness to learn
• Resilient and proactive, comfortable working autonomously in a fast-paced, high-growth environment
• Prior exposure to commodities, energy markets, or financial/data services
• Experience with MEDDPICC or another value-selling framework
• Familiarity with HubSpot and Claude
• An additional European language

Core Competencies

Demonstrates expertise in account management with a focus on retention and expansion strategies, including upselling and cross-selling within B2B SaaS environments. Proficient in utilizing CRM tools like HubSpot and applying value-selling frameworks such as MEDDPICC to drive customer success and growth.

Highest-signal resume keywords

• Account Management
• Retention Strategies
• Upselling and Cross-Selling
• MEDDPICC Framework
• HubSpot Proficiency

Hard Skills

• Account Management
• Retention Strategies
• Upselling
• Cross-Selling
• MEDDPICC
• CRM Tools
• Data Analysis
• Customer Value Reinforcement
• Renewals Management
• Opportunity Tracking

Soft Skills

• Strong Communication Skills
• Organised
• Process-Driven
• Resilient
• Proactive

Industry Keywords

• B2B SaaS
• Financial Data
• Commodities
• Energy Markets
• Customer Success

Tools & Technologies

• HubSpot
• Claude
• AI Tools