Account Manager

Profiles Creative; Greater London; Hybrid; GBP 36,000 - 44,000; Full time

Job summary

Profiles Creative in London is seeking an Account Manager to strengthen its client services team. You will lead day-to-day client relationships across designated projects and coordinate with creative and strategy leads to define approaches, timelines and deliverables.

You’ll be responsible for preparing compelling proposals, managing budgets and forecasting profitability, and spotting opportunities for further work with the wider account team.

Qualifications

• Experience in client services, account management or project management within a creative, design or consultancy environment.
• Track record delivering projects from brief to final delivery.
• Strong communication to manage client relationships independently.
• Experience shaping proposals, scopes and approaches that are commercially sound.
• Good grasp of project finances including budgets, forecasting and profitability.
• Ability to juggle several projects and priorities with attention to detail.
• Interpersonal skills to collaborate with clients and multidisciplinary teams.
• Genuine enthusiasm for design and ambitious ideas.

Responsibilities

• Lead the day-to-day client relationship across designated projects and account workstreams
• Work with creative and strategy leads to define project approaches, teams, timings and deliverables
• Write and present clear, commercially viable project proposals
• Manage client feedback, expectations and approvals while protecting the ambition of the work
• Take commercial responsibility for projects, including budgets, tracking, forecasting, invoicing and profitability reporting
• Manage scope proactively, identifying changes early and ensuring these are agreed with clients
• Anticipate project risks and resolve issues quickly, escalating where senior input is needed
• Identify opportunities for further work and share these with the wider account team

Skills

Account management

Client services

Project management

Budgeting

Forecasting

Proposals

Client communication

Cross-functional collaboration

Job description

Account Manager (Brand Design Agency) - Circa £40k - London/Hybrid

Profiles Creative are hiring for a medium sized brand & design agency, seeking to bolster their client services team with an Account Manager hire. You'll have specific branding agency experience at SAE or AM level, looking for a new challenge. If you have hospitality or automotive client experience, this is useful, but we're mainly looking for someone with varied sector experience that is strong client facing and understands branding project deliverables.

Key responsibilities:

• Lead the day-to-day client relationship across designated projects and account workstreams
• Work with creative and strategy leads to define project approaches, teams, timings and deliverables
• Write and present clear, commercially viable project proposals
• Manage client feedback, expectations and approvals while protecting the ambition of the work
• Take commercial responsibility for projects, including budgets, tracking, forecasting, invoicing and profitability reporting
• Manage scope proactively, identifying changes early and ensuring these are agreed with clients
• Anticipate project risks and resolve issues quickly, escalating where senior input is needed
• Identify opportunities for further work and share these with the wider account team

The Candidate:

• Experience in client services, account management or project management within a creative, design or consultancy environment — or a relevant background from another sector
• A track record of taking projects through the full journey, from initial brief to final delivery
• The confidence and communication skills to manage client relationships independently
• Experience shaping proposals, scopes and approaches that are both compelling and commercially sound
• A good grasp of project finances, including budgets, forecasting, scope management and profitability
• The ability to juggle several projects and priorities without losing sight of the detail
• The interpersonal skills to collaborate effectively with clients and multidisciplinary teams
• A genuine enthusiasm for design, creativity and ambitious ideas