Account/Senior Account Manager

Bodhi; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Bodhi in London is seeking an experienced Account Manager to own 5-6 key client accounts across various sectors, delivering both retained and project-based services. You will be the primary contact for clients, balancing delivery with strategic partnership.

The role requires strong client management, commercial awareness and a proactive mindset, with hybrid work and clear opportunities for career growth within the team.

Qualifications

• Experience working as an Account/Senior Account Manager in an agency/consultancy delivering CRM/Martech and/or Web/CMS/UX/UI projects.
• Strong understanding of UX, digital transformation and how technology solves business challenges.
• Excellent interpersonal and communication skills, with the ability to build trust-based relationships at all levels.
• A proactive, solution-focused mindset with strong commercial acumen.
• Experience in revenue forecasting and commercial account management is a plus.
• Strong organisational skills and the ability to prioritise a demanding workload.
• A structured, logical thinker who proactively identifies risks before they become issues.

Responsibilities

• Building, managing and developing client relationships, with a deep understanding of their marketing strategies
• Developing account plans and shaping solutions aligned to client objectives
• Growing the breadth and depth of services delivered across your portfolio
• Overseeing delivery of projects - from data delivery, CRM/Martech, Web, UX/UI, CMS through to complex Digital technology, analytics and strategy engagements
• Leading client meetings and drafting commercial documents and proposals
• Owning account commercials, profitability, forecasting and reporting
• Coordinating with internal teams and SMEs to ensure consistent, high-value delivery

Skills

Account management

Client relationships

Commercial acumen

Forecasting

Organization

Communication skills

Tools

CRM/Martech

Web/CMS/UX/UI

Job description

Based: London - Hybrid model of 2-3 days a week in the office

Salary: £40-55,000 DOE plus bonus and excellent benefits

Who they are

My client is a leading and rapidly expanding(they just keep winning new business) agency/consultancy that are working with some of the worlds best-known consumer brands across a variety of industry sectors including Retail/eCommerce, Financial Services, Healthcare, Sports/Leisure etc. They deliver a variety of Digital solutions across Web, UX, UI, CMS, Service Design, CRM/Martech, Digital Cloud based systems and Data.

The role

You will take day-to-day ownership of 5-6 key client accounts across a variety of sectors, delivering both retained and project-based services. You'll be the primary point of contact for your clients, balancing commercial delivery with genuine strategic partnership. This is an excellent opportunity to join an experienced and growing team and will provide excellent opportunities for career growth.

You'll be responsible for:

• Building, managing and developing client relationships, with a deep understanding of their marketing strategies
• Developing account plans and shaping solutions aligned to client objectives
• Growing the breadth and depth of services delivered across your portfolio
• Overseeing delivery of projects - from data delivery, CRM/Martech, Web, UX/UI, CMS through to complex Digital technology, analytics and strategy engagements
• Leading client meetings and drafting commercial documents and proposals
• Owning account commercials, profitability, forecasting and reporting
• Coordinating with internal teams and SMEs to ensure consistent, high-value delivery

What you'll bring

• Experience working as an Account/Senior Account Manager working for an agency/consultancy delivering either CRM/Martech and/or Web/CMS/UX/UI projects
• Strong understanding of UX, digital transformation and how technology solves business challenges
• Excellent interpersonal and communication skills, with the ability to build trust-based relationships at all levels
• A proactive, solution-focused mindset with strong commercial acumen
• Experience in revenue forecasting and commercial account management is a plus
• Strong organisational skills and the ability to prioritise a demanding workload
• A structured, logical thinker who proactively identifies risks before they become issues