Account Manager

Demo Co; Greater London; On-site; GBP 32,000 - 46,000; Full time

Job summary

Demo Co is seeking an experienced account manager to nurture client relationships and drive satisfaction through proactive service delivery.

You will act as the primary contact for assigned accounts, coordinate with internal teams, monitor performance, and identify opportunities for upselling and growth.

This role, based in Greater London, requires strong communication, analytical thinking, and the ability to work independently.

Qualifications

• Proven experience in account management or a similar role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and Microsoft Office Suite.

Responsibilities

• Develop and maintain strong client relationships to ensure satisfaction and retention.
• Act as the primary point of contact for assigned accounts, addressing inquiries and resolving issues promptly.
• Collaborate with internal teams to deliver effective solutions tailored to client needs.
• Monitor account performance and provide regular updates to clients.
• Identify opportunities for upselling and cross-selling services to existing clients.
• Prepare and present reports on account status and growth opportunities.

Skills

Account management

Communication

Interpersonal skills

Analytical thinking

Problem solving

Independent worker

Team collaboration

Education

Business qualification

Management qualification

Tools

CRM software

Microsoft Office

Job description

In this pivotal position, you will be responsible for managing client accounts, fostering strong relationships, and driving satisfaction through exceptional service delivery. Your expertise will ensure that our clients' needs are met while aligning with our strategic objectives.

Key Responsibilities

• Develop and maintain strong client relationships to ensure satisfaction and retention.
• Act as the primary point of contact for assigned accounts, addressing inquiries and resolving issues promptly.
• Collaborate with internal teams to deliver effective solutions tailored to client needs.
• Monitor account performance and provide regular updates to clients.
• Identify opportunities for upselling and cross-selling services to existing clients.
• Prepare and present reports on account status and growth opportunities.

Requirements

• Proven experience in account management or a similar role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and Microsoft Office Suite.

Nice to have

• Experience in the industry relevant to our business.
• Relevant qualifications in business or management.