Account Manager

Onnec; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

ONNEC is a leading global technology partner specialising in structured cabling and data centre infrastructure. We are seeking an ambitious Account Manager to support the management of Tier 1 hyperscale and data centre clients, growing strategic relationships alongside experienced Account Directors.

Join our collaborative Sales team to expand services, explore new geographies, and drive revenue retention while delivering outstanding customer outcomes in a fast-growing international business.

Qualifications

• Experience in an Account Management, Customer Success, Inside Sales, Sales Support or Client Relationship role.
• Interest in building long-term customer relationships and a career in strategic account management.
• Strong communication and stakeholder management; able to engage professionally with customers.
• Commercial awareness and ability to identify opportunities to expand services and strengthen relationships.
• Organised with attention to detail and ability to manage multiple priorities.
• Consultative mindset with strong listening and problem-solving skills.
• Experience in technology, data centre, infrastructure, IT services or related sector is advantageous.

Responsibilities

• Support the Account Director in managing and developing strategic relationships with Tier 1 hyperscale and data centre customers.
• Build day-to-day relationships with client stakeholders, becoming a trusted point of contact.
• Help retain and grow existing customer accounts by identifying opportunities across ONNEC's service portfolio.
• Support expansion of customer relationships into new services, locations, and geographies.
• Work with internal delivery, operations, and commercial teams to ensure successful customer outcomes.
• Assist in preparing customer reviews, account plans, growth strategies, and commercial proposals.
• Develop understanding of customer priorities, market trends, and business challenges to identify consultative solutions.
• Maintain account records, opportunity tracking, and forecasting within CRM systems.
• Support contract renewals, commercial discussions, and ongoing customer engagement activities.
• Contribute to achieving account growth, revenue retention, and customer satisfaction objectives.

Skills

Account Management

Customer Success

Inside Sales

Sales Support

Commercial Awareness

Client Relationships

Communication Skills

Stakeholder Management

Organised Approach

Consultative Selling

Tech Sector Experience

Job description

Build Your Career Managing Global Technology Clients

At ONNEC, we're looking for an ambitious Account Manager to join our growing Sales team and support the management of some of the world's leading data centre and hyperscale technology clients.

This is an exciting opportunity for someone looking to develop their career in strategic account management, working alongside experienced Account Directors to support and grow relationships with Tier 1 global customers across the data centre and digital infrastructure sector.

ONNEC is a leading global technology partner specialising in structured cabling and data centre infrastructure, supporting some of the world's most complex mission-critical environments. With continued growth across our international markets, we are investing in talented individuals who can help strengthen customer relationships, identify growth opportunities, and contribute to long-term client success.

You'll join a collaborative and supportive team where you'll gain exposure to major global accounts, develop commercial expertise, and build a rewarding career in a fast-growing industry.

What You'll Be Doing

• Support the Account Director in managing and developing strategic relationships with Tier 1 hyperscale and data centre customers.
• Build strong day-to-day relationships with client stakeholders, becoming a trusted and responsive point of contact.
• Help retain and grow existing customer accounts by identifying opportunities across ONNEC's service portfolio.
• Support the expansion of customer relationships into new services, locations, and geographies.
• Work closely with internal delivery, operations, and commercial teams to ensure successful customer outcomes.
• Assist in preparing customer reviews, account plans, growth strategies, and commercial proposals.
• Develop a strong understanding of customer priorities, market trends, and business challenges to identify consultative solutions.
• Maintain accurate account records, opportunity tracking, and forecasting within CRM systems.
• Support contract renewals, commercial discussions, and ongoing customer engagement activities.
• Contribute to achieving account growth, revenue retention, and customer satisfaction objectives.

What We're Looking For

• Experience in an Account Management, Customer Success, Inside Sales, Sales Support, Commercial, or Client Relationship role.
• A genuine interest in building long-term customer relationships and developing a career in strategic account management.
• Strong communication and stakeholder management skills with the confidence to engage professionally with customers.
• Commercial awareness and an ability to identify opportunities to expand services and strengthen customer relationships.
• An organised approach with strong attention to detail and the ability to manage multiple priorities.
• A consultative mindset with strong listening and problem-solving skills.
• Experience within technology, data centre, infrastructure, telecommunications, IT services, or a related sector would be advantageous.
• Ambition to learn from experienced sales leaders and progress within a growing international business.