Account Manager

X4 Technology; Greater London; Vor Ort; GBP 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Ownership & autonomy

Enterprise exposure

Commercial impact

Visible contribution

International scope

Zusammenfassung

X4 Technology in London seeks an Account Manager to own and grow a portfolio of enterprise and mid-market clients across Europe and the Americas. You will post-implementation manage relationships, identifying opportunities for upsells and ensuring client satisfaction while coordinating across Operations, Compliance and Product teams.

As an early hire, you will shape the account management function, develop playbooks and drive improvements in processes, CRM usage and customer experience for

Qualifikationen

• 5+ years of experience in Account Management or Customer Success within payments/fintech.
• Proven ability to grow revenue within existing client portfolios.
• Experience managing senior stakeholders in large, complex organisations.

Aufgaben

• Manage a portfolio of enterprise and mid-market clients post-implementation and go-live.
• Build and maintain relationships across operations, commercial stakeholders and senior decision-makers.
• Develop understanding of client requirements and objectives to support long-term account success.
• Drive revenue growth via upselling, cross-selling and transaction-volume expansion.
• Own client retention, identify risks and implement strategies to protect and grow revenue.
• Develop account plans and lead regular business reviews using performance data.
• Investigate and resolve client issues across payments, settlements, onboarding and product functionality.
• Coordinate with Operations, Compliance, Product and Technology to deliver effective solutions.
• Manage escalations and complex customer challenges with timely resolution and strong client experience.
• Advise on product feedback and market insights to internal teams.

Kenntnisse

Account Management

Customer Success

Stakeholder Management

Cross-functional Collaboration

Payments/Fintech Knowledge

Enterprise Client Management

Communication

Tools

HubSpot

Jobbeschreibung

Account Manager - Enterprise & Mid-Market

Location: London

The Opportunity

Our client, an established and growing international payments fintech business is seeking an Account Manager to manage and develop a portfolio of enterprise and mid-market clients across Europe and the Americas.

The role is responsible for owning customer relationships following implementation and go-live, ensuring strong client retention, driving revenue growth and supporting long-term account success.

Combining commercial account management with hands-on operational problem-solving, the successful individual will act as the primary point of contact for clients, taking ownership of issues and coordinating cross-functional teams to ensure effective resolution.

As an early hire within a developing account management function, the individual will have significant opportunity to shape processes, establish best practices and contribute to the evolution of the function as the business continues to scale.

Key Responsibilities

Enterprise Account Management & Client Relationships

• Manage a portfolio of enterprise and mid-market clients, acting as the primary point of contact following implementation and go-live.


• Build and maintain relationships across operational teams, commercial stakeholders and senior decision-makers.


• Develop a strong understanding of client requirements, business objectives and operational challenges to support long-term account success.

Revenue Growth & Retention

• Drive revenue growth across existing accounts through upselling, cross-selling and transaction volume expansion.


• Take ownership of client retention, identifying risks and proactively implementing strategies to protect and grow revenue.


• Develop account plans and lead regular business reviews, using transaction and performance data to identify opportunities and potential challenges.

Operational Problem-Solving & Stakeholder Management

• Take a hands-on approach to investigating and resolving client issues across payments, settlements, onboarding and product functionality.


• Coordinate with Operations, Compliance, Product and Technology teams to develop and implement effective solutions.


• Manage escalations and complex customer challenges, ensuring timely resolution and a strong client experience.


• Act as the internal voice of the customer, communicating product feedback, market insights and opportunities for improvement to relevant stakeholders.

Cross-Functional Collaboration

• Partner with Business Development and Customer Success teams to ensure a seamless transition from implementation and go-live into ongoing account management.


• Maintain strong internal relationships to support client delivery, operational efficiency and commercial growth.

Function Development & Process Improvement

• Contribute to the development of the account management function, including playbooks, processes, account health metrics and CRM standards.


• Identify opportunities to improve account management workflows, customer experience and operational consistency as the business scales.

Candidate Requirements

• 5+ years of relevant experience in Account Management or Customer Success within payments or fintech, including responsibility for enterprise client relationships.


• Demonstrable experience growing revenue and expanding commercial relationships within an existing client portfolio.


• Confidence managing senior stakeholder relationships within large and complex organisations, including commercial reviews and challenging escalations.


• Strong understanding of cross-border payments, with sufficient technical knowledge to investigate and troubleshoot issues alongside Technology and Operations teams.


• A proactive, self-starting approach, with the ability to identify opportunities, take ownership and operate effectively in an environment where processes are still developing.


• Strong organisational skills, with the ability to manage multiple accounts, priorities and stakeholders simultaneously.


• Excellent written and verbal communication skills, with the ability to work effectively across different stakeholder levels, teams and international cultures.


• Experience within a scaling fintech or start-up environment, particularly where the individual has helped establish or develop a function.


• Previous experience in implementation, solutions or payments operations before transitioning into account management.


• Familiarity with HubSpot or similar CRM platforms.

What the Opportunity Offers

• Ownership & autonomy: An opportunity to help shape and establish an account management function at an early stage.


• Enterprise exposure: Responsibility for relationships with large, complex businesses operating across international markets.


• Commercial impact: A role combining revenue growth, customer retention and operational ownership.


• Visible contribution: A small, hands-on environment where individual impact is recognised and contributions directly influence the development of the function.


• International scope: Exposure to global commerce and cross-border payment infrastructure supporting businesses across multiple markets.