Account Manager

Whereby; Greater London; Hybrid; GBP 32,000 - 55,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary

Matched pension contributions

Share options

Vitality Private Healthcare

Life Assurance

Mental wellbeing partner coaching

Enhanced holiday package

Work from abroad for a month

Parental, partner and shared parental

Tech allowance

Home office allowance

Learning & development budget

Social events

Refer a friend

Job summary

Carwow is hiring an Account Manager for the Get Your Car (New Market) team focused on car buying. You will manage dealer relationships, onboard new partners, and drive performance with upsell initiatives.

You will communicate with dealers primarily via calls and video, analyse performance data, and collaborate with the field-based Partner Success team to ensure strategy execution. Hybrid working is offered with a competitive benefits package.

Qualifications

• Excellent communication skills with clients and internal teams.
• Ability to build long-lasting relationships with dealer partners.
• Strong problem-solving with a consultative approach.
• Proven ability to identify growth opportunities and upsell.
• Self-motivated, proactive, results-driven.
• Ability to manage multiple stakeholders and priorities.
• Collaborative with field-based Partner Success teams.
• Adaptable in a fast-paced environment.
• Baseline data handling using Excel/Sheets.
• Familiarity with digital marketing is advantageous.

Responsibilities

• Become an expert on brands and their performance on Carwow.
• Maintain regular communication with clients via phone and video calls.
• Provide performance analysis and recommend improvements to dealers.
• Lead onboarding and training of new dealerships.
• Own portfolio performance and upsell additional products/services.
• Collaborate with Partner Success team to execute strategies.

Skills

Relationship building

Communication

Upselling

Proactive outreach

Team collaboration

Data analysis

Customer onboarding

Prioritisation

Tools

Excel

Google Sheets

Job description

OUR MISSION

To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head.

What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service.

In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million.

And we’re a long way from done!

Carwow is hiring for a Account Manager to join our Get Your Car (New Market) team, focused on car buying.

WHAT YOU'LL BE DOING

• Become an expert on your brands, gaining a deep understanding of their challenges, opportunities and overall performance on the Carwow platform.
• Maintain regular and proactive communication with clients, primarily through phone and video calls, to build strong and long lasting relationships.
• Provide insightful performance analysis and recommend process improvements to dealer partners to enhance their return on investment on Carwow.
• Lead the onboarding and training of new dealerships, ensuring a seamless experience and driving high retention rates.
• Take ownership of your portfolio’s performance, with clear targets including the upselling of additional products and services.
• Collaborate closely with the field based Partner Success team to ensure client strategies are executed seamlessly and effectively.

WHAT YOU'LL NEED

• Excellent communication skills are essential, with a strong focus on building and nurturing relationships both within Carwow as well as with external dealer partners.
• You excel at fostering connections through proactive outreach via phone calls and in-person client meetings.
• A consultative and creative problem solver, you take the time to understand each client’s business, offering tailored solutions to address their challenges.
• Demonstrated ability to identify opportunities for growth and effectively upsell additional products and services to dealer partners, driving value for both the dealer partner and Carwow.
• Self-motivated, proactive, and results-driven; you take ownership of your own performance without the need for micromanagement.
• You ruthlessly prioritise the highest-impact tasks that drive business results while effectively managing the expectations of multiple stakeholders.
• A collaborative team player who works seamlessly with colleagues, particularly our field-based Partner Success team, to achieve common targets.
• Adaptable and resilient, you thrive in a fast-paced environment and quickly adjust to evolving priorities.
• Proficient in handling and analysing basic data using Excel/Google sheets.
• While automotive experience is not required, familiarity with digital marketing is highly advantageous.

WHAT’S IN IT FOR YOU

• Hybrid working
• Competitive salary to fund that dream holiday to Bali
• Matched pension contributions for a peaceful retirement
• Share options - when we thrive, so do you!
• Vitality Private Healthcare, for peace of mind, plus eyecare vouchers
• Life Assurance for (even more) peace of mind
• Monthly coaching sessions with Spill - our mental wellbeing partner
• Enhanced holiday package, plus Bank Holidays
  • 28 days annual leave
  • 1 day for your wedding
  • 1 day off when you move house - because moving is hard enough without work!
  • For your third year anniversary, get 30 days of annual leave per year
  • For your tenth year anniversary, get 35 days of annual leave per year
  • Option to buy 3 extra days of holiday per year
• Work from abroad for a month
• Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
• Bubble childcare support and discounted nanny fees for little ones
• The latest tech (Macbook or Surface) to power your gif-sending talents
• Up to £500/€550 home office allowance for that massage chair you’ve been talking about
• Generous learning and development budget to help you master your craft
• Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for
• Refer a friend, get paid. Repeat for infinite money

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.