Account Manager

GetRecruited UK Ltd; Halifax; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Car allowance

Auto-enrol pension

Life insurance

Gym membership discount

Retail discounts

Childcare vouchers

Bonus + commission (OTE)

Flexible working arrangements

Free on-site parking

Best Workplace award (Sun Times 2024/"

Professional development

Job summary

GetRecruited UK Ltd in Halifax is seeking an Account Manager for Hard FM to build and manage a portfolio of clients, delivering outstanding service and driving growth. This hybrid role requires strong relationship skills, industry knowledge, and a proactive, customer-focused approach.

You will act as the main contact for clients, develop understanding of their sites and operational needs, and work with the business development team to maximise cross-selling opportunities and account performance.

Qualifications

• Experience in hard facilities management
• Experience managing client accounts or relationships
• Strong communication and stakeholder management skills
• Ability to manage multiple priorities and resolve issues effectively
• Commercial awareness with growth focus
• Customer-focused with proactive approach
• Strong relationship builder with clients and colleagues

Responsibilities

• Manage a portfolio of clients and build long-term relationships
• Understand each client's business, sites, and contacts
• Act as primary contact for client queries and issue resolution
• Prepare and review quotations with approved processes
• Hold regular reviews on service performance, KPIs, and improvements
• Carry out client visits to strengthen relationships
• Identify additional services to benefit the client
• Collaborate with business development to maximise account growth

Job description

Account Manager - Hard FM

Halifax - Hybrid

Up to £60,000 + Car Allowance + Bonus

The Opportunity

This is an exciting opportunity to join a 2024 + 2025 Sunday Times Best Workplace organisation, working as part of an established commercial team, you'll be responsible for building and maintaining strong relationships with a portfolio of clients, ensuring they receive outstanding service while identifying opportunities to grow each account. You'll act as the main point of contact for your clients, helping to deliver excellent service, resolve issues, and support long‑term partnerships.

This is a great opportunity for someone from an Account Manager, Area Sales Manager, Field Sales Manager, Senior Account Manager, FM Account Manager, Facilities Account Manager, Property Services Account Manager, Maintenance Account Manager, National Account Manager or similar within the facilities management industry.

The Role

• Manage a portfolio of clients, building trusted, long‑term relationships.
• Develop a thorough understanding of each client's business, sites, operational requirements, and key contacts.
• Act as the primary contact for client queries, providing advice, support, and timely issue resolution.
• Prepare and review quotations, ensuring they meet approval processes and provide suitable options where necessary.
• Hold regular review meetings with clients, discussing service performance, KPIs, and opportunities for improvement.
• Carry out regular client visits to strengthen relationships and provide hands‑on support.
• Identify additional services that would benefit the client.
• Work alongside the business development team to maximise account growth and cross‑selling opportunities.

The Person

• The ideal candidate will have a proven track record in hard facilities management.
• Previous experience managing client accounts or customer relationships.
• Strong communication and stakeholder management skills.
• Ability to manage multiple priorities and resolve issues effectively.
• Commercial awareness with a track record of identifying growth opportunities.
• Customer‑focused with a proactive approach.
• Strong relationship builder who communicates confidently with clients and colleagues.
• Committed to delivering high standards of service.
• Must have a driving licence and travel to client visits when necessary.

Benefits

• Holiday entitlement: 26 days plus statutory bank holidays (Option to buy additional days, up to one week).
• Free on‑site parking.
• Auto‑enrol pension scheme (3% company contribution).
• Life insurance.
• Gym membership discount.
• Retail discounts.
• Childcare discount vouchers.
• Bonus + commission OTE.
• Flexible working arrangements.
• Sunday Times Best Workplace winner of 2024 + 2025.
• Collaborative and supportive team culture.
• Genuine opportunity to influence commercial strategy and business growth.
• Ongoing professional development and career progression opportunities.
• A role where your contribution will have a direct impact on company success.

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