Account Manager

JR United Kingdom; Gloucester; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading company in the Telecoms and IT sector is seeking an experienced Account Manager to build and maintain client relationships. This role involves managing a portfolio of clients, understanding their needs, and driving new business opportunities. The ideal candidate will have at least 3 years of experience in account management, excellent communication skills, and a proactive approach to client success.

Benefits

Access to ongoing training and industry certifications

25 days holiday + bank holidays + birthday

Perk box and employee wellbeing benefits

Qualifications

• At least 3 years’ experience in sales or account management in Telecoms and IT.
• Sound understanding of modern workplace solutions.
• Great communication skills, both written and verbal.

Responsibilities

• Serve as the main point of contact for assigned clients.
• Build strong, long-term relationships to support client success.
• Manage the entire customer journey—from onboarding to renewals.

Skills

Communication

Client Relationship Management

Sales

Organizational Skills

Proactivity

Tools

Microsoft-based Solutions

Job description

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Hybrid | Minimum 2 days/week in Leeds, Stonehouse (Gloucester), or Camberley (Surrey)

The Role

Do you thrive on building lasting relationships with clients? Are you confident navigating the world of Telecoms and IT to offer tailored solutions?

We’re looking for an experienced and driven Account Manager to join our growing team. If you enjoy working closely with clients, spotting growth opportunities, and collaborating with delivery teams, this role could be a perfect fit.

In this role, you’ll manage a portfolio of clients across various sectors, acting as their go-to expert for all things Telecoms and IT. Your focus will be on maintaining strong, trusting relationships, understanding each client’s needs, and identifying how our solutions can support their business objectives. You’ll also be expected to generate new business through outreach or qualified leads from our marketing team.

Ready to make your mark? Send your CV.

Note: Applicants can be in and around any of the 3 mentioned cities.

Key Responsibilities:

1. Serve as the main point of contact for assigned clients.
2. Build strong, long-term relationships to support client success.
3. Understand each client’s objectives and offer relevant IT and Telecoms solutions.
4. Manage the entire customer journey—from onboarding to renewals.
5. Identify new opportunities within accounts and drive additional revenue.
6. Collaborate with internal teams to ensure service quality and smooth delivery.
7. Maintain accurate records and report on client performance.

Company:

We help businesses of all sizes use technology to create brilliant customer and colleague experiences; providing IT, communications, and connectivity services. We are a company of 60 (and growing) employees that puts our team and support at the heart of everything we do.

• Access to ongoing training and industry certifications
• 25 days holiday + bank holidays + birthday
• Perk box and employee wellbeing benefits

The Person

We’d love to hear from you if you have:

• At least 3 years’ experience in a sales or account management role in the Telecoms and IT space
• A sound understanding of modern workplace solutions, ideally Microsoft-based
• Great communication skills, both written and verbal
• A proactive and organised approach to managing multiple accounts
• A natural drive to hit targets and keep clients happy