Account Manager

Creed; Glasgow; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established luxury perfume house is seeking an Account Manager for their new store in Glasgow. This pivotal role involves driving sales and ensuring exceptional customer experiences while managing a team of Luxury Brand Ambassadors. The ideal candidate will have a passion for luxury products, strong leadership skills, and a proven track record in retail sales management. Join a forward-thinking team that values innovation and diversity, and enjoy opportunities for professional development in a dynamic environment that redefines luxury retail.

Benefits

Career development opportunities

Diverse and inclusive work environment

Luxury product discounts

Qualifications

• Previous retail sales management experience in luxury is essential.
• Strong client interaction and problem-solving skills are required.

Responsibilities

• Drive sales and deliver exceptional customer service.
• Lead and train Luxury Brand Ambassadors effectively.
• Maintain visual merchandising standards to reflect brand luxury.

Skills

Retail sales management

Customer service

Team leadership

Attention to detail

Creative problem-solving

Client interactions

Tools

MS Office

Job description

About the House of Creed

The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.

About the role

We are seeking an Account Manager for Creed in the new H Beauty Store at Silverburn, near Glasgow, opening in June 2025. Join our esteemed department store, tasked with overseeing our Creed fragrance division. The role requires a strong focus on driving sales, delivering exceptional customer service and managing a team of Luxury Brand Ambassadors. If you possess a passion for luxury products and robust leadership capabilities, we encourage you to apply for this pivotal position.

This is a full-time role 5 days, 37.5 hours per week.

Purpose of the role

As an Account Manager for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service.

Key responsibilities

Including but not limited to:

1. Product Knowledge and Team Leadership:
   Develop a comprehensive understanding of Creed fragrances and ensure your team is equally knowledgeable.
   Provide guidance, motivation and ongoing training to Luxury Brand Ambassadors.
2. Sales Excellence:
   Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
3. Customer Service:
   Deliver exceptional customer service to create memorable experiences and foster brand loyalty.
4. Visual Presentation:
   Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.

This role is responsible for every aspect of the day-to-day management of the Creed counter, achieving sales and service targets to achieve a standard of luxury retail excellence.

Line of Reporting

Reporting directly to the Sales & Education Manager, the Account Manager is to ensure a seamless and exceptional customer experience.

Day to Day Key Responsibilities

Your duties will include but not be limited to the following:

Creating a Luxurious Customer Experience:
Elevate customer experiences beyond customary standards, ensuring a consistent delivery of exceptional service.

Sales and KPI Achievement:
Attain sales and KPI targets through motivational and achievable strategies, cultivating a clear brand experience.

Operational Excellence:
Maintain operational excellence, driving sales and profitability.

Clienteling Skills:
Demonstrate strong clienteling skills, building a loyal customer network, and orchestrating client networking events.

Sales Planning and Review:

1. Develop and implement a robust sales plan, setting financial targets and KPIs.
2. Review performance data to monitor departmental productivity, goal achievement, and overall effectiveness.

Stock Management:

1. Manage stock levels.
2. Stay informed about retail industry trends and competitor activities.

Skills/Experience Required

We are seeking candidates with the following qualifications:

1. Previous retail sales management experience, preferably in a luxury environment.
2. High attention to detail and creative problem-solving skills.
3. Experience in client/customer interactions.
4. Proficiency in MS Office programmes.

Key Personal Qualities

We are looking for individuals who:

1. Are highly organised team players with effective communication skills.
2. Are eager to learn and share knowledge.
3. Demonstrate a proactive and flexible approach.
4. Exhibit excellent time management, organisational, and prioritising skills.

Location

This role is based in H Beauty, Silverburn, near Glasgow.

Why the House of Creed?

Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.

Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.

Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.

Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.