Account Manager

LJ Recruitment; England; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

An innovative digital marketing agency is on the lookout for a passionate Account Manager to enhance client relationships and drive business growth. This permanent, hybrid role offers the chance to work closely with a diverse range of clients, ensuring their web presence is optimized and their business objectives are met. The ideal candidate will have a strong background in account management, exceptional communication skills, and a good understanding of SEO practices. Join a dynamic team that values collaboration and client satisfaction, while enjoying a range of benefits including private medical insurance and company events.

Benefits

Company events

Hybrid working

Private Medical insurance

On-site parking

Additional leave

Qualifications

• 2 years' experience in Account Management with a strong focus on client relationships.
• Good understanding of SEO practices and client business objectives.

Responsibilities

• Maintain healthy client relationships through regular communication.
• Collaborate with the Technical SEO team to meet client objectives.
• Deliver monthly marketing reports and identify new business opportunities.

Skills

Account Management

SEO Practices

Client Relationship Management

Project Management

Communication Skills

Tools

Microsoft Excel

Microsoft PowerPoint

Project Management Tools

Job description

I'm currently working with a Digital Marketing Agency based in Hassocks, seeking a new Account Manager to join their team. This is a permanent role, hybrid working, with a salary of 28,000– 34,000 DOE

You will be managing their existing client portfolio, helping clients to improve their web presence. Ideally, you will have 2 years' Account Management experience and have the ability to maintain long–term client relationships.

RESPONSIBILITIES

• Maintaining good, healthy client relationships through regular phone, email and face–to–face meetings.
• Collaboratively working with the Technical SEO team to define the correct strategy and delivery schedule to meet the needs and objectives of the client.
• Maintain high quality service delivery in terms of efficiency and client satisfaction
• Working with client development plans and internal processes to deliver long–term client relationships.
• Documenting all client contact to share with the client and internal stakeholders.
• Reporting regularly to the Account Director on the status of your clients.
• Ensuring the delivery of monthly marketing reports to clients within the first 4 working days of the month, including an account manager's report summarising the month's activities and how they align with the client and campaign objectives.
• Identifying and presenting new business opportunities to your portfolio of clients to grow agency revenues.
• Analysis, tracking and monitoring of rankings, conversions and traffic using a wide range of tools.
• Management of client budgets.

About you:

• Good understanding of SEO practices.
• Advanced knowledge of Microsoft Excel and PowerPoint, along with project management, time and resource management tools.
• Strong self–motivational and confident interpersonal skills to effectively communicate across all levels of management and with all stakeholders.
• Strong project and account planning skills to ensure effective management of client expectations to deliver relevance and quality on a daily basis with organisational skills to juggle multiple projects simultaneously.
• A demonstrable passion and shared ambition to deliver client business objectives from the very outset, and to ensure that each project makes a positive contribution to the overall client strategy. Empathetic to client perspectives and needs.
• High customer service orientation with a stellar record of account management and client satisfaction.
• Exceptional verbal, written and visual communication skills.
• Experience of successfully managing a diverse range of SME clients

Benefits:

• Company events
• Hybrid working
• Private Medical insurance
• On–site parking
• Additional leave