Account Manager

Draper Tools Limited; Eastleigh; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

25 days holiday with option to buy

Competitive commission plan

Pension scheme

Medical cash plan

Employee discounts on Draper products

Cycle to Work Scheme

Free onsite parking

Job summary

Draper Tools Limited is seeking a full‑time Account Manager to engage with existing Draper customers and stockists, building strong relationships and identifying sales opportunities to drive revenue. You will provide tailored solutions, manage communications, and support ongoing customer satisfaction from our Chandlers Ford head office.

You will work in a fast‑paced sales environment, developing promotions, maintaining databases, and coordinating with internal teams to meet client needs.

Qualifications

• Experience in telesales or account management is desirable.
• Strong negotiation skills to identify additional sales opportunities.
• Ability to establish and maintain strong client relationships.
• Good working knowledge of MS Office and databases.

Responsibilities

• Building and maintaining strong, long‑lasting relationships with key customers and stockists.
• Identifying growth opportunities and leveraging offers/tools to engage customers and generate new business.
• Answering inbound calls and responding to queries by phone or email.
• Creating bespoke promotions and offers tailored to each customer’s needs.
• Maintaining and updating the customer database with contact details and addresses.
• Independently developing and maintaining a structured customer contact call frequency schedule.

Job description

Why work for us?

We’re more than just tools and we offer more than just a job. We’ve been family run since day one so working at Draper Tools is about being a part of the extended Draper family - a family that is rich in history, heritage and continued success.

We know our people make our company what it is and our teams are passionate about new ideas, new ways of working and continuous improvement, so we work hard to make sure each person has the tools they need to thrive and succeed.

People enjoy working for us; we welcome, invest in and value our employees and one in six have worked for Draper for more than 25 years!

We’re looking for a full‑time Account Manager to join our team where you will play a key role in engaging with existing Draper customers and stockists. You will be responsible for building strong customer relationships, identifying sales opportunities, and providing tailored solutions to meet customer needs. If this sounds like the right role for you, we’d love to hear from you.

We’re looking for a full‑time Account Manager to join our team where you will play a key role in engaging with existing Draper customers and stockists. You will be responsible for building strong customer relationships, identifying sales opportunities, and providing tailored solutions to meet customer needs. If this sounds like the right role for you, we’d love to hear from you.

About the RoleWorking as our Account Manager your role will include:

• Building and maintaining strong, long lasting relationships with key customers, ensuring excellent customer service whilst maximising revenue for the company.
• Identifying opportunities for growth, and use all available offers/tools to keep customers engaged and generate new business.
• Answering inbound calls from customers and responding to queries by phone or email.
• Creating bespoke promotions and offers tailored to each customer’s needs.
• Maintaining and updating the customer database with any relevant information including contact details, contact names and registered addresses.
• Independently developing and maintaining a structured customer contact call frequency schedule and plan.

Requirements

• Good knowledge or understanding of the UK tool wholesale industry would be beneficial
• Previous experience in a telesales or account management role is desirable
• Good negotiation skills with the ability to identify additional sales opportunities
• Passion and drive to succeed in a sales environment
• Polite and professional tone in all communications
• Ability to establish and maintain strong client relationships
• Develop great relationships across the business and with colleagues
• Strong attention to detail and commitment to accuracy
• Good working knowledge of MS office and databases

Benefits

• 25 days holiday with the ability to purchase additional leave
• Competitive commission plan
• Day off for your birthday
• Pension scheme
• Medical cash plan providing cash back on everyday medical costs
• Employee Assistance Programme (EAP)
• Private health scheme *
• Staff discount on Draper products with significant savings available
• Employee discount scheme - discounts on gym memberships, groceries, holidays and more
• Long service bonus and awards*
• Death in Service Insurance
• Ad‑hoc rewards and recognition
• Cycle to Work Scheme
• Free onsite parking

Please note this role will be based full time at our Head Office in Chandlers Ford.

*After qualifying period

STRICTLY NO AGENCIES