Account Manager

Vertas Group; East Midlands; Hybride; GBP 40 000 - 50 000; Plein temps

Résumé du poste

Vertas is seeking a Facilities Management Account Manager to lead commercial relationships across a designated geographic area and deliver high-quality FM services. The role is hybrid, with home-based work and regular travel to customer sites across Nottinghamshire.

You will manage accounts, lead operational teams, review service performance, and identify opportunities for growth while ensuring contractual compliance and excellent customer care.

Qualifications

• Experience in Facilities Management or Account Management.
• Experience delivering multi-site service delivery.
• Strong customer relationship and negotiation skills.
• Knowledge of health and safety legislation and compliance requirements.
• Full UK driving licence and willingness to travel regularly across Nottinghamshire.

Responsabilités

• Build and maintain relationships with key decision makers within customer organisations.
• Coordinate delivery of Building Cleaning, Site Management and associated Facilities Management services.
• Provide technical advice and support to customers and employees.
• Lead, support and develop operational teams.
• Monitor budgets and service standards; review performance and identify opportunities for improvement.
• Produce tender bids and support contract retention activities.
• Identify and pursue new business opportunities and growth.

Connaissances

Facilities Management

Contract Management

Account Management

Formation

NVQ Level 3 or above

Description du poste

Are you passionate about leadership, customer service, and making a positive difference every day? Vertas is looking for a dedicated Facilities Management Account Manager to join our Facilities Management Team.

Who are Vertas?

Vertas delivers trusted, integrated facilities management solutions across Great Britain. Our team of 5,000 colleagues provides a comprehensive range of facilities services, including cleaning, catering, property design, recruitment, transport, and environmental management. You'll find us putting the customer at the heart of everything we do, while prioritising our colleagues' health, safety and wellbeing.

About the Role:

As a Facilities Management Account Manager, you will play a key role in managing commercial relationships with customer organisations across a designated geographical area, ensuring the delivery of high quality Facilities Management services while identifying opportunities for business growth and diversification.

This is a hybrid role, offering a combination of home based working and travel to customer sites across Nottinghamshire. Regular travel will be required to support operational teams, undertake audits, review service performance, build customer relationships and identify opportunities for business growth.

You will be responsible for managing customer accounts, leading operational teams, ensuring service delivery remains compliant and commercially successful, and building strong relationships with customers to retain existing business and develop new opportunities.

Your responsibilities will include:

• Building and maintaining positive relationships with key decision makers within customer organisations
• Managing the delivery of Building Cleaning, Site Management and associated Facilities Management services
• Providing technical advice and support to customers and employees
• Leading, supporting and developing operational teams
• Managing recruitment, retention, training and development of staff
• Monitoring operational performance, budgets and service standards
• Producing tender bids and supporting contract retention activities
• Identifying and implementing new business opportunities
• Reviewing existing contracts and implementing service changes where required
• Managing associated Facilities Management functions including waste management, pest control, window cleaning, security and sanitary services
• Conducting customer service reviews to ensure service delivery meets customer expectations
• Monitoring financial performance across a portfolio of contracts
• Deputising for the Senior Account Manager when required

Who are we looking for?

• Previous experience within Facilities Management, Contract Management or Account Management
• Experience managing service delivery across multiple sites
• Experience leading and developing operational teams
• Strong customer relationship management skills
• Commercial awareness and experience managing budgets
• A sound understanding of health and safety legislation and compliance requirements
• Excellent communication, negotiation and problem solving skills
• The ability to work effectively in a fast paced and customer focused environment
• A relevant industry qualification at NVQ Level 3 or above is desirable
• Experience managing and developing frontline employees
• A full UK driving licence and willingness to travel regularly across Nottinghamshire is essential

What You'll Bring

• Excellent leadership and people management skills
• Strong customer care and relationship building abilities
• Excellent organisational and time management skills
• Commercial awareness and financial understanding
• The ability to prioritise workloads and manage competing demands
• A proactive and solutions focused approach
• Strong written and verbal communication skills
• A full UK driving licence and the ability to travel frequently to customer sites across Nottinghamshire
• The right to work in the UK

Key Accountabilities

• Providing positive leadership to Cleaners, Supervisors, Caretakers and Site Managers
• Undertaking regular customer visits and service reviews
• Supporting operational teams through site audits and performance reviews
• Ensuring all legislative, contractual and health and safety requirements are met
• Managing contract performance and identifying opportunities for growth
• Maintaining financial performance across a portfolio of contracts
• Supporting new business development and diversification opportunities
• Effectively utilising systems and technology to manage performance and resources
• Ensuring excellent service standards are delivered across all customer sites

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment.

Offers of employment are subject to appropriate pre employment checks, which may include:

* Enhanced Disclosure and Barring Service (DBS) check * Children's Barred List check (where applicable) * Right to Work checks * Satisfactory references * Verification of qualifications and professional registrations (where applicable) * Occupational Health and medical clearance (where applicable) * Assessment of suitability to work with children

This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. As this role is eligible for an Enhanced DBS check, applicants are required to declare any cautions and convictions that are not protected under current filtering rules.