Account Manager

Churchill Services; Diss; On-site; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Employee Ownership

33 days holiday

Company sick pay

Maternity and paternity leave

Life assurance cover

GP access and wellbeing support

Volunteering days

Discounts and perks portal

Training and development

Diversity and inclusion initiatives

Recognition and rewards

Job summary

Churchill Services is seeking a Cleaning Account Manager to oversee cleaning operations for schools and commercial contracts across Suffolk and surrounding areas. You will lead a team, ensure high-spec cleaning standards, and act as the main point of contact for clients in the Eastern Cleaning Division.

The role emphasizes organised leadership, excellent communication, and delivering exceptional service while driving improvements in contract performance and profitability.

Qualifications

• Strong people management with focus on customer service.
• High-level communication skills for face-to-face and email.
• Ability to plan ahead, stay calm under pressure, engage with stakeholders.
• Experience with budgeting, forecasting, and contract monitoring.
• Understanding of Health & Safety in cleaning/facilities mgmt.
• Management qualification.

Responsibilities

• Maintain client relationships and ensure high satisfaction.
• Prepare for and manage school deep cleans and periodic work.
• Carry out audits, reports, and projects with senior management.
• Organise regular meetings with clients to review performance.
• Ensure compliance with Health & Safety procedures.
• Seek opportunities to improve services and drive efficiencies.

Skills

People management

Customer service

Communication

Planning & organisation

Budgeting & forecasting

Health & safety knowledge

Education

Management qualification

Job description

Location: Suffolk and South Norfolk region

Salary: £34,000 - £36,000 per annum depending on experience + company car

Role Overview

We're looking for a Cleaning Account Manager to oversee cleaning operations for a collection of schools and commercial contracts across Suffolk and the surrounding areas.

This role is ideal for an organised, people‑focused leader who is passionate about motivating teams, building strong relationships, and ensuring high‑specification cleaning standards are consistently achieved.

You’ll be the main point of contact for our clients, helping to deliver exceptional high‑level service every day.

This position sits within our Eastern Cleaning Division, with our specialist cleaning service designed for workplaces where the look and feel of the environment directly impacts employee wellbeing, productivity, and brand perception.

Responsibilities

• Maintain excellent client relationships and ensure high levels of satisfaction, supporting your team to consistently deliver exceptional service.
• Prepare for and manage school deep cleans and periodic work.
• Carry out audits, prepare reports, and deliver projects in collaboration with the senior management team.
• Organise regular meetings with clients to review contract performance and specifications.
• Ensure full compliance with Health & Safety procedures and regulations.
• Continuously seek opportunities to improve services, drive efficiencies, and add value for clients.

Qualifications & Experience

• Strong people management skills and a passion for delivering excellent customer service with high attention to detail and organisation.
• High‑level communication and customer service delivered both face‑to‑face and across emails.
• The ability to plan ahead, stay calm under pressure, and engage with stakeholders at all levels.
• Experience with budgeting, financial forecasting, and contract performance monitoring.
• A good understanding of Health & Safety within the cleaning or facilities management industry.
• Management qualification.

Security clearance (DBS) is required for this role.

Benefits

• Employee Ownership – you are part of our success!
• 33 days holiday (including bank holidays).
• Company sick pay.
• Maternity and paternity leave support.
• Life assurance cover.
• 24/7 GP access, plus mental health, wellness, financial, and legal support.
• Two paid volunteering days per year.
• Exclusive perks and discounts – more than 250 deals available.
• Ongoing training and development – from apprenticeships to leadership programs.
• Wellbeing, diversity & inclusion – our Mosaic Committee and Mental Health First Aiders are leading the way.
• Recognition and rewards – celebrating our shining stars all year round.

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal‑opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.