Account Manager

Activus - Recruitment & Marketing; Coventry; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Company car

Mobile phone provided

iPad provided

Flexible working hours

Job summary

Activus Recruitment is recruiting an Account Manager to oversee cleaning operations and manage client accounts across Coventry and surrounding areas. The role requires a proactive, hands-on manager capable of building strong client relationships and leading local cleaning teams to consistently high standards of service delivery.

You will handle day-to-day portfolio management, client satisfaction, staff supervision and health and safety compliance, with a focus on operational excellence and

Qualifications

• Essential requirement: Must hold a valid DBS check.
• Strong organisational and time-management skills.
• Confident managing staff and building positive client relationships.
• Excellent communication and problem-solving abilities.
• Proactive, reliable and able to work independently.

Responsibilities

• Maintain strong, long-term relationships with clients and deliver excellent service.
• Lead and support cleaning teams, organise rotas and monitor attendance.
• Ensure health, safety compliance and staff training on site.

Skills

Organisation

Time management

Staff management

Client relationship management

Communication

Job description

Location: Coventry and surrounding areas

Salary: £30,000 starting salary, increasing to £32,000 upon successful completion of probation

Benefits: Company car, mobile phone and iPad provided

Essential requirement: Must hold a valid DBS check

The Opportunity

Activus Recruitment is recruiting on behalf of our client for a proactive and motivated Account Manager to oversee cleaning operations and manage client accounts across the Coventry area.

This is an excellent opportunity for an organised, hands‑on manager who can build strong client relationships, lead and support cleaning teams, and ensure consistently high standards of service delivery.

The successful candidate will take responsibility for the day‑to‑day management of their allocated portfolio, ensuring client satisfaction, effective staff management and compliance with health and safety requirements.

Responsibilities

Client and Account Management

• Build and maintain strong, long-term relationships with clients.
• Deliver excellent customer service and respond promptly to any issues.
• Conduct regular client visits and quality audits.
• Keep clients informed of staffing changes, holiday arrangements and emergency cover.
• Identify and resolve service delivery issues professionally and efficiently.

Staff and Operations Management

• Act as the first point of contact for cleaning operatives.
• Supervise, motivate and develop local cleaning teams.
• Organise staff rotas, holiday cover and absence management.
• Ensure staff have the necessary equipment, materials and PPE to carry out their duties.
• Monitor time and attendance records and ensure timesheets are completed accurately and on time.
• Support recruitment, onboarding, staff inductions and on-site training when required.
• Provide practical support with cleaning duties when necessary.

Health, Safety and Compliance

• Ensure health and safety audits and training are completed and kept up to date.
• Monitor compliance with risk assessments, COSHH requirements and site‑specific RAMS.
• Ensure cleaning staff are trained in the safe use of chemicals and provided with appropriate PPE.
• Report accidents, near misses and other health and safety concerns.
• Promote a positive culture of safety and professionalism across all sites.

Qualifications

• Essential requirement: Must hold a valid DBS check.

Required Skills

The successful candidate will:

• Hold a valid DBS check.
• Have strong organisational and time-management skills.
• Be confident managing staff and building positive client relationships.
• Have excellent communication and problem‑solving abilities.
• Be proactive, reliable and comfortable working independently.
• Be willing to take a hands‑on approach to operational challenges.
• Manage competing priorities while maintaining high standards of service.
• Have a professional attitude and a commitment to delivering excellent customer care.

Pay range and compensation package

Salary and Benefits

• Starting salary of £30,000 per annum.
• Salary increasing to £32,000 per annum following successful completion of probation.
• Company car provided.
• Company mobile phone provided.
• Company iPad provided.
• Flexible working hours to meet operational and business needs.