Account Manager

ZeroFox; City Of London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Community-driven culture

Generous time off

Comprehensive private insurance

Modern workspace

Inclusive work environment

Job summary

A technology company in the UK is seeking an Associate Account Manager to enhance client relationships and support account growth. This role involves working closely with clients to ensure satisfaction with our solutions and includes responsibilities like renewals, upselling, and data analysis. Ideal candidates will have relevant experience in account management, solid communication skills, and a proactive approach to problem-solving.

Qualifications

• 1-3 years of experience in account management or related field.
• Ability to build strong relationships with clients.
• Detail-oriented with excellent communication skills.

Responsibilities

• Assist renewals desk with platform renewals.
• Develop and maintain client relationships.
• Analyze client data for relationship management.

Skills

Experience in account management

Strong communication skills

CRM software proficiency

Problem-solving skills

Interest in cybersecurity trends

Education

Bachelor's degree in Business or related field

Tools

Salesforce

Microsoft Office Suite

Job description

Overview

ZeroFox is looking for an Associate Account Manager to join our dynamic team. In this role, you will support the strategic growth of our client accounts by ensuring that customers derive maximum value from our solutions. You will work closely with clients, assisting them in understanding our offerings, addressing their needs, and fostering ongoing relationships to promote customer success and satisfaction.

Your responsibilities will include coordinating internal resources to resolve client issues, assisting in upselling and renewal processes, and gathering feedback to guide product enhancements. As an Associate Account Manager, you will report directly to the Account Manager and will have opportunities to grow your career in account management.

Responsibilities

• Assist renewals desk with renewals of the ZeroFox platform
• Develop a solid and trusting relationship between clients and company
• Develop a complete understanding of account needs
• Anticipate account changes and improvements
• Strategically plan to improve client results
• Maximize profit by up-selling or cross-selling
• Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Analyze client data to provide customer relationship management
• Expand relationships and evangelize ZeroFox within account

Requirements

• 1-3 years of experience in account management, customer success, or a related field, preferably in the technology or cybersecurity sector
• Demonstrated ability to build strong relationships with clients and collaborate effectively with internal teams
• Excellent communication skills, both verbal and written, with a strong attention to detail
• Proficient in using CRM software (Salesforce preferred) and Microsoft Office Suite
• Ability to multitask and manage time efficiently to meet the needs of multiple clients
• Strong problem-solving skills and a proactive approach to addressing client concerns
• Enthusiasm for learning about cybersecurity trends and ZeroFox solutions
• Willingness to travel occasionally as needed to meet with clients

Desired Qualifications And Skills

• Bachelor's degree in Business, Marketing, Information Technology, or a related field
• Experience in a fast-paced startup environment is a plus
• Familiarity with cybersecurity products and services

Benefits

• Competitive compensation
• Community-driven culture with employee events
• Generous time off
• Comprehensive private insurance and EAP
• Fun, modern workspace
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

About Us

ZeroFox is on a mission to make the internet safer for all. Innovation is at our core - we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It\'s a great time to join us in the Fox Den - with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we\'re growing like never before. If you\'re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.

Equal Opportunity

We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.