Senior Account Manager

SEON; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Seon is seeking an experienced Account Manager to enhance relationships with existing clients and identify upselling opportunities. This role is centered on delivering customer satisfaction and strategic insights.

You will leverage your communication skills and analytical abilities to support businesses in improving their fraud management strategies. The position offers flexibility with a hybrid work approach in London.

Join a fast-growing company dedicated to innovative fraud prevention solutions.

Qualifications

• Proven success in a client-facing role in a B2B SaaS company.
• Experience with fraud, risk, security, or compliance solutions.
• Strong understanding of account management and renewal processes.

Responsibilities

• Drive renewals, upsells, and cross-sells within assigned portfolio.
• Maintain strong client relationships and provide exceptional service.
• Conduct performance reviews and assess client satisfaction.
• Collaborate with internal teams to align offerings with client needs.
• Monitor market trends to inform customer roadmaps.

Skills

Client relationship management

Exceptional communication skills

Analytical skills

CRM platform experience

Job description

SEON is the command center for fraud prevention and AML compliance, helping thousands of companies worldwide stop fraud, reduce risk and protect revenue. Powered by 900+ real-time, first-party data signals, SEON enriches customer profiles, flags suspicious behavior and streamlines compliance workflows - all from one place. SEON provides richer data, more flexible and transparent analysis, and faster time to value than any other provider on the market. We’ve helped companies reduce fraud by 95% and achieve 32x ROI, and we’re growing fast, thanks to our partnerships with some of the world’s most ambitious digital brands like Revolut, Wise, and Bilt.

As an Account Manager, you will be responsible for maintaining and expanding relationships with our existing clients while identifying opportunities for upselling our cutting‑edge fraud prevention solutions. With your expertise and commitment, you will help businesses enhance their fraud management strategies using our innovative technology.

This role offers flexibility and can be based in London with a hybrid schedule.

WHAT YOU’LL DO:

• Own and consistently deliver against an assigned sales quota by proactively driving renewals, upsells and cross‑sells within a defined customer portfolio
• Maintain strong relationships with key clients and provide exceptional customer service
• Conduct regular check‑ins, performance reviews and QBRs with clients to assess satisfaction, surface evolving needs and align on success metrics
• Collaborate with our Product and Marketing teams to align offerings with client needs and market trends
• Assist clients in maximizing the benefits of our solutions through effective onboarding, training and product adoption
• Monitor market and competitor trends to provide actionable insights and strategic recommendations that inform customer roadmaps and strengthen our competitive positioning
• Prepare and deliver compelling, data‑driven presentations to internal and external stakeholders, clearly articulating ROI, progress, challenges and opportunities for continued partnership growth
• Drive customer satisfaction and long‑term retention by proactively managing customer feedback and championing the customer voice across SEON

WHAT YOU’ll BRING:

• Proven success as an Account Manager, Customer Success Manager, or similar client‑facing role in a B2B SaaS company.
• Experience managing client relationships at a company that delivers fraud, risk, security, or compliance solutions is a plus.
• Strong understanding of account management, customer lifecycle management, and renewal processes.
• Exceptional communication and interpersonal skills, with the ability to build trusted relationships with clients, executives, and cross‑functional stakeholders.
• Experience using CRM platforms and account management tools to manage customer relationships, track performance, and forecast business outcomes.
• Analytical and technically curious, with the ability to understand client needs and translate them into effective solutions.
• A proactive, resourceful problem‑solver with a genuine curiosity to learn and continuously improve.
• Willingness to travel for client meetings, industry events, and team gatherings as needed.

SEON Technologies collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see privacy notice for further details.

SEON is an equal opportunity employer. We strive to embrace what makes each one of us unique; we each have our own story. Whether looking at our current staff or future team members, we believe that everyone has something to contribute, and our employment practices reflect that. We do not make an employment decision based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let your recruiter know if you need reasonable adjustments to our recruitment process.