Account Manager

Armstrong Partnership Limited; Chester; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Company pension

Cycle to work scheme

Enhanced maternity leave

Enhanced paternity leave

Sick pay

In-house bar

Free haircuts

Team awards

Social events

Vitality healthcare

Birthday holiday days

25 days holiday

Job summary

ArmstrongB2B is seeking an experienced Account Manager to oversee a portfolio of industrial manufacturing clients across Europe and the US. You will manage marketing activity, advise clients, and guide internal teams to deliver campaigns of high quality.

You will maintain strong client relationships, deliver annual strategic plans, and identify opportunities to upsell additional projects. Regular client visits and collaboration with senior staff are expected.

Qualifications

• 2–4 years in a similar role at a creative or digital agency.
• Experience managing industrial manufacturing accounts across Europe and the US.
• Excellent client-facing and relationship-building skills.

Responsibilities

• Deliver your client’s annual strategic marketing plans.
• Build and maintain client relationships across regions.
• Identify upsell opportunities within each account.
• Coordinate with studio and internal teams to schedule work.
• Write briefs with objectives and KPIs, and develop timelines.
• Monitor quality and deadlines across multiple projects.
• Manage budgets and provide reconciliation reports to senior management.
• Report weekly on sales opportunities to senior management.
• Develop proposals with senior support.
• Populate and update weekly client status reports.
• Visit clients regularly.

Skills

Client relationship

Project management

Budget management

Sales upsell

Strong communication

Job description

ArmstrongB2B ® is a 60 strong, multidisciplinary agency that offers strategy, design, digital, social media, 3D, animation, photography, video & motion from a single source. We have Chester, UK and New York, USA offices. We work globally with world leading industrial manufacturing brands. We develop marketing strategies that deliver exceptional ROI for our customers. Our work includes rebrand and repositioning, commercial strategy, integrated marketing campaigns, product launches, market diversification. We also work clients on product animations, innovative web platforms, corporate videos, photography shoots and exhibition support.

The Role

The agency is looking for an experienced Account Manager ideally with B2B experience to join the 15 strong client services team. You will have worked in a similar role for a creative or digital agency for at least 2-4 years. You will be responsible for a group of industrial manufacturing accounts throughout Europe and US and will manage their marketing activities and projects daily. Along with visiting clients to advise and guide on marketing activity for their business as well as maintaining strong relationships with internal teams and clients.

Responsibilities

• Delivering your client’s annual strategic marketing plans.
• Building on and establishing new client relationships.
• Opportunity spotting in each account in order to upsell additional projects to existing client base.
• Collating contact reports and scheduling work into the studio.
• Brief writing, including objectives and KPIs, developing timing and project plans.
• Monitoring quality and deadlines.
• Managing multiple projects simultaneously, staying on track with all tasks involved for each.
• Tracking budgets, populating reconciliation reports for senior management to review.
• Reporting to senior management weekly on sales opportunities.
• Develop proposals with the support of the Account Director, Head of Geography or Head of Client Services.
• Populating and updating client’s weekly status reports.
• Visit clients regularly.

Requirements & Skills

• You should be confident in your approach with clients and the creative team.
• As a relationship-based role, you need to be personable and customer centric.
• Carry out project management and planning in accordance with the needs of your clients, including setting goals and objectives, producing schedules and timelines for tasks.
• You will manage several projects, which includes coordinating the project with the creative department to keep them on track and keeping the project on budget.
• You will have an unwavering attention to detail and deadlines.
• Friendly and approachable and able to coordinate a team to deliver projects.
• Skilled in selling benefits of each creative discipline at ArmstrongB2B.
• Project management, multi-task and prioritisation skills.

Package

• Salary £30,000- £35,000 basic, with OTE (commission-based, uncapped).
• 25 days holiday (+ birthday + bank hols + increasing with service)

Company Benefits

• Company events
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Sick pay
• In-house bar
• Free haircuts
• Team awards
• Social events
• Vitality healthcare
• Loyalty and birthday holiday days