Account Manager

Construction; Cardiff; On-site; GBP 38,000 - 40,000; Full time

Job summary

Construction in Cardiff is seeking an Accounts Manager to own day‑to‑day client relationships, act as the primary contact for service delivery, and manage contract execution on site.

You will coordinate with operations, monitor service quality against KPIs, prepare regular performance and customer satisfaction reports, and support renewal and growth of accounts while upholding company standards and regulatory requirements.

Qualifications

• Experience in account management or customer service in facilities, services, or B2B.
• Strong communication and relationship-building with multiple stakeholders.
• Ability to organise workloads and prioritise in a fast-paced environment.
• Experience with KPI tracking, reporting, and data-driven decisions.
• Familiarity with MS Office and CRM tools.
• Knowledge of health and safety standards beneficial.

Responsibilities

• Manage day-to-day client relationships and be the primary contact for service delivery.
• Oversee contract execution and coordinate with operations teams.
• Monitor service quality against KPIs and prepare performance reports.
• Identify opportunities to improve value and support renewals.
• Collaborate with internal stakeholders and participate in client meetings.

Skills

Account management

Client service

Communication skills

Time management

KPI reporting

Data analysis

CRM tools

MS Office

Stakeholder management

On-site collaboration

Education

Professional qualification in business/management

Tools

CRM software

Reporting tools

MS Excel/Spreadsheets

Job description

Role: Accounts Manager

Salary: 37500 - 40000 per annum depends on experience

Location: Cardiff

Role Description

The Account Manager role is a full-time, on-site position based in Cardiff. In this role, the Account Manager will manage day-to-day relationships with key clients, acting as the primary point of contact for service delivery and performance queries. Responsibilities include overseeing contract execution, coordinating with operational teams, monitoring service quality against agreed KPIs, and preparing regular reports on performance and customer satisfaction. The Account Manager will handle issue resolution, identify opportunities to enhance service and value, and support renewal and growth of accounts. This position also involves collaborating with internal stakeholders, participating in client meetings, and ensuring that all activities align with company standards and regulatory requirements.

Qualifications

• Demonstrated experience in account management, client service, or customer success, ideally within a facilities, services, or B2B environment.


• Strong communication and interpersonal skills, with the ability to build trusting relationships and manage expectations with multiple stakeholders.


• Proficiency in organizing workloads, prioritizing tasks, and managing time effectively in a fast-paced, service-led environment.


• Solid analytical and problem-solving abilities, including experience with reporting, KPI tracking, and data-driven decision-making.


• Comfort with using standard business software (e.g., MS Office, CRM tools) and producing clear written documentation and presentations.


• Ability to work collaboratively with operations teams on-site, demonstrating leadership, accountability, and a focus on service quality.


• Previous experience in the UK or Irish service sectors and knowledge of relevant compliance or health and safety standards is beneficial.


• Relevant professional qualification or equivalent practical experience in business, management, or a related field is desirable.