Account Manager

Dynamic Resourcing; Cardiff; On-site; GBP 37,500 - 40,000; Full time

Job summary

Dynamic Resourcing in Cardiff is seeking an Accounts Manager to oversee day-to-day client relationships, act as the main contact for service delivery and performance queries, and drive renewal and growth of accounts.

This on-site role requires coordinating with operations teams, monitoring KPIs, producing regular performance reports, and ensuring compliance with company standards and health and safety requirements.

Qualifications

• Demonstrated experience in account management, client service, or customer success, ideally within facilities, services, or B2B environment.
• Strong communication and interpersonal skills, with the ability to manage expectations with multiple stakeholders.
• Proficiency in organising workloads, prioritising tasks, and managing time effectively in a fast‑paced, service‑led environment.
• Solid analytical and problem‑solving abilities, including experience with reporting, KPI tracking, and data‑driven decision‑making.
• Comfort with using standard business software (e.g., MS Office, CRM tools) and producing clear written documentation and presentations.

Responsibilities

• Manage day‑to‑day relationships with key clients and be the primary contact for service delivery.
• Oversee contract execution and coordinate with operations teams.
• Monitor service quality against KPIs and prepare regular performance and customer satisfaction reports.
• Identify opportunities to enhance service and drive renewal and growth of accounts.
• Collaborate with internal stakeholders and participate in client meetings to ensure compliance with company standards and regulatory requirements.

Skills

Account management

Client service

KPI reporting

Stakeholder management

Presentations

CRM tools

Job description

Role: Accounts Manager

Salary: £37500 - £40000 per annum depends on experience

Location: Cardiff

Role Description

The Account Manager role is a full‑time, on‑site position based in Cardiff. In this role, the Account Manager will manage day‑to‑day relationships with key clients, acting as the primary point of contact for service delivery and performance queries. Responsibilities include overseeing contract execution, coordinating with operational teams, monitoring service quality against agreed KPIs, and preparing regular reports on performance and customer satisfaction. The Account Manager will handle issue resolution, identify opportunities to enhance service and value, and support renewal and growth of accounts. This position also involves collaborating with internal stakeholders, participating in client meetings, and ensuring that all activities align with company standards and regulatory requirements.

Qualifications

• Demonstrated experience in account management, client service, or customer success, ideally within a facilities, services, or B2B environment.
• Strong communication and interpersonal skills, with the ability to build trusting relationships and manage expectations with multiple stakeholders.
• Proficiency in organising workloads, prioritising tasks, and managing time effectively in a fast‑paced, service‑led environment.
• Solid analytical and problem‑solving abilities, including experience with reporting, KPI tracking, and data‑driven decision‑making.
• Comfort with using standard business software (e.g., MS Office, CRM tools) and producing clear written documentation and presentations.
• Ability to work collaboratively with operations teams on‑site, demonstrating leadership, accountability, and a focus on service quality.
• Previous experience in the UK or Irish service sectors and knowledge of relevant compliance or health and safety standards is beneficial.
• Relevant professional qualification or equivalent practical experience in business, management, or a related field is desirable.