Account Manager

OLIVER Agency; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

OLIVER Agency, part of The Brandtech Group, seeks an experienced Account Manager to operate in Cardiff. This role involves managing client projects, ensuring quality delivery, and fostering creative collaboration within a fast-paced environment. Ideal candidates will have strong organizational and communication skills, a proactive approach to problem-solving, and a passion for sustainability.

Qualifications

• Experience in creative account management (8 years).
• Proficient in project management and client relationship management.
• Strong organizational, communication, and problem-solving skills.

Responsibilities

• Manage client relationships and oversee project lifecycles.
• Ensure high-quality creative output and alignment with client expectations.
• Act as the primary contact for client inquiries.

Skills

Creative Account Management

Project Management

Organizational Skills

Attention to Detail

Problem Solving

Communication

Client Relationship Management

Sustainability Awareness

Job description

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Account Manager

Location: Cardiff, Wales, United Kingdom

About the role:

Working in partnership with our client, the Account Manager will assist the team to create powerful and impactful design across various platforms .

Reporting to the Account Director , the AM is part of a team of 10 with varying skillsets. Taking responsibility for a particular scope of work makes this a challenging role that will give the right person true ownership of their day to day and playing a key part in the overall development of an extremely fast-paced environment .

What you will be doing:

• A deep understanding of the business; their needs, expectations, and requirements to provide the best service and solution through close partnership with the client .
• Effective project management through the full life cycle using project governance as directed by the client – escalating issues and proactively resolving problems, managing project resource and spend and making critical decisions .
• Build and maintain relationships with clients often through regular face to face contact and virtual meetings.
• Run account meetings and take responsibility .
• Act as the first point of contact for client questions and requests.
• Understand your client’s business and objectives ; input strategically to develop creative briefs .
• Support client growth and projects.
• Work-flow management – liaising with internal creatives and external suppliers where needed.
• Understand your client’s business and objectives; input strategically to develop creative briefs
• Work across B2B Ideally .
• You will be open and willing to attend sustainability training relevant to your role and soak up recommended research and reading about sustainability issues
• You will be open and willing to attend sustainability training relevant to your role and soak up recommended research and reading about sustainability issues

What you need to be great in this role:

• Creative Account management experience 8 years.
• You're extremely well organised, naturally juggling multiple tasks at any one time.
• You cope effectively when things are up in the air and carefully manage ever shifting priorities.
• Oversight of creative output; acting as guardian to ensure quality is kept high across all projects.
• Interpreting/consolidation of client briefs, setting and managing project timelines, briefing projects internally & externally, ensuring all output meets client requirements, has been through QC and is approved and on brand before released to client.
• A problem solver with an understanding of the creative industry.
• Great attention to detail.
• You genuinely care about people and build collaborative working relationships. You listen well
  to challenges and work with people to overcome problems in a positive way.
• Excellent organisational and communication skills.
• Competent in presenting and communicating ideas to clients.
• The ability to clearly articulate your ideas
• A real self-starter – Never be sat there twiddling their thumbs.
• Hard working but up for a laugh at the same time.
• Worked in a creative agency, (Ideally based on-site client side).
• Executional rigour, competent in multitasking and great organisational skills.
• Experience in B2B / D2C.
• Confidence with clients in both a face to face and virtual setting
• Experience with projects that involve strategic and creative team input such as planners, copywriters and art directors.
• You can be the change - you prioritise environmental responsibility, social equity, and economic viability and how that translates into your day-to-day role

Req ID: 13327
#LI-LE1 #LI-midsenior #LI-Hybrid

Our values shape everything we do:

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.