Account Manager - V Fast Parks - Remote

Orbital Net; Cardiff; Remote; GBP 30,000 - 45,000; Full time

Job summary

Orbital Net, part of the award-winning Orbital Internet Group, is looking for a dynamic Account Manager to enhance client relationships in the holiday park sector. This role offers the chance to work with cutting-edge technology, focusing on driving client satisfaction and identifying growth opportunities while contributing to a rapidly growing team.

Benefits

31 days Annual Leave

Birthdays Off

Private Medical Care

Regular Team Socials

Concessions on Telco, Holidays, and TV Packages

Qualifications

• Proven experience in account management or client success.
• Organised and detail-oriented, managing multiple accounts.

Responsibilities

• Serve as the primary point of contact for assigned accounts.
• Guide new clients through the onboarding process.
• Regularly review service performance and client satisfaction.

Skills

Interpersonal Skills

Communication Skills

Problem-solving

Account Management

Tools

CRM Systems

Reporting Tools

Job description

Orbital Internet Group is an award-winning leader in the telecoms industry, with over 25 years of experience delivering exceptional service. Fuelled by rapid growth and a fresh injection of capital from our Private Equity Partners, we are poised to expand even further.

The Orbital Internet Group is home to three distinct brands: Orbital Net, Vfast Internet, and Vfast Parks, each offering tailored products and services to meet the diverse needs of our customers.

As we enter an exciting period of transformation, we’re seeking dynamic and forward-thinking individuals to join our team and help shape the future of our business.

Summary

We are dedicated to delivering innovative connectivity solutions to SMEs across the United Kingdom, utilising our strong commitment to providing cutting-edge technology and exceptional customer service, empowering businesses to succeed in a digital age.

We are seriously passionate about what we do and are determined to offer reliable services and a great customer experience by utilising our in-house engineering excellence to deliver our Wireless Fibre (WiMAX) solution, full fibre business parks deployment, and many more turnkey solutions.

Our continued rapid development through planned investment and sustained growth, has meant we are seeing an ever-increasing demand for our services. Our focus is on customer-centric delivery to enable business and social changes, this ensures our customers are adaptable to new situations and developments.

Why Join Orbital

We are a market leading business looking to grow significantly. This will create the opportunity to be a part of a really exciting journey enabling consistent personal and career growth. Other reasons include:

An employee focused organisation; We have a vibrant and diverse team of people and we are always excited to welcome new members who can contribute to our culture; Opportunity to work with cutting-edge telecom technologies in a dynamic industry; Collaborative and supportive work environment; Career growth and development opportunities.

Industry Leading Benefits Including

31 days Annual Leave (including Bank Holidays) ; increasing with tenure at the business

Birthdays Off

6 Month Reviews

Vfast Internet Home Broadband

Regular Team Socials

Concessions (Telco, Holidays, TV Packages etc)

Perkbox

Dr Care Anywhere access

Private Medical Care

Position Overview

VfastParks is seeking a dedicated and customer-focused Account Manager to oversee and nurture relationships with our existing clients in the holiday park sector. This role is key to ensuring client satisfaction, supporting service adoption and performance, and identifying opportunities for account growth and renewal.

The ideal candidate will have excellent interpersonal skills, a proactive approach to account support, and a solid understanding of telecom solutions and how they bring value to the holiday sector.

Your Key Responsibilities Will Include

• Client Relationship Management – Serve as the primary point of contact for assigned accounts, building strong and lasting client relationships.
• Onboarding and Engagement – Guide new clients through the onboarding process, ensuring a smooth transition and setup of services.
• Service Quality Oversight – Regularly review service performance and client satisfaction, coordinating with technical and support teams to resolve any issues swiftly.
• Upsell & Cross-sell – Identify additional needs within existing accounts and propose tailored solutions to enhance client outcomes and revenue.
• Account Reviews – Schedule and lead regular review meetings with clients to evaluate service effectiveness and explore future opportunities.
• Referral Generation – Proactively generate new business opportunities by encouraging and enabling existing park operator clients to refer other parks within their network.
• Support for Owner Sign-Ups – Work closely with park operators to drive sign-ups from holiday home owners by ensuring they actively promote VfastParks through channels such as social media, newsletters, email campaigns, and on-site leaflets or signage.
• Retention Focus – Proactively manage contract renewals, addressing any concerns to ensure continued partnerships.
• Operational Liaison – Work cross-functionally with engineering, support, and commercial teams to deliver on service-level commitments and project timelines.
• Feedback Loop – Capture client feedback to inform product development, service enhancements, and process improvements.
  
  

Qualifications And Requirements

• Proven experience in account management, client success, or a similar customer-facing role, preferably in telecoms or technology sectors.
• Strong interpersonal and communication skills, capable of building rapport with a range of stakeholders.
• Ability to translate technical details into clear business benefits.
• Organised and detail-oriented, with the ability to manage multiple accounts simultaneously.
• Results-driven with a proactive approach to client care and problem-solving.
• Familiarity with CRM systems and basic reporting tools.
• Self-motivated and capable of working independently and within a team.
• Full UK driving license and willingness to travel to customer sites across the country.
  
  

Why Join VfastParks

• Opportunity to work with cutting-edge telecom technologies in a dynamic industry.
• Collaborative and supportive work environment.
• Career growth and development opportunities.
  
  

Competitive Salary, achievable OTE with uncapped commission

Ready to be the voice of the client within one of the UK’s most innovative internet providers? Apply now to join the VfastParks team and help us keep holiday parks connected like never before.