Account Manager

Inspired Thinking Group (ITG); Birmingham; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Account Manager to enhance client service delivery and operational excellence. This role is pivotal in managing projects in print production and fulfillment, focusing on efficiency and innovation. The ideal candidate will thrive in a client-facing environment, possessing strong print knowledge and excellent account management skills. With a commitment to sustainability and cost-saving opportunities, you will play a crucial role in building partnerships and optimizing client benefits. Join a supportive and inclusive workplace that values diversity and promotes a healthy work-life balance.

Benefits

Holiday Entitlement

Wellbeing Day

Pension

Medical Plan

Flexible Working

Savings Discounts

Employee Assistance

Cycle Scheme

Referral Bonuses

Family-Friendly Leave

Qualifications

• Customer-centric with excellent account management skills.
• Strong print knowledge, especially in litho and digital.

Responsibilities

• Manage client relationships and ensure project success.
• Support the Account Director in achieving financial targets.

Skills

Account Management

Print Knowledge

Negotiation Skills

Project Management

Communication Skills

Data Analysis

Customer Service

Tools

Excel

Job description

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The Account Manager is a key member of the ITG team, responsible for client service delivery, operational excellence, innovation, project management, and team support—building partnerships with clients. The role involves managing projects in print production, fulfillment, and delivery, focusing on improving efficiency, supporting the Account Director in achieving financial targets, and optimizing client benefits.

The role requires expertise in litho and digital print buying, supported by the Production team at ITG's head office. The Account Manager will also handle administrative tasks such as invoicing, work-in-progress tracking, briefing, and supplier management. The ideal candidate will excel in a client-facing environment, understanding how to integrate into a client's marketing team while delivering excellent account management.

Innovation is central to our approach, including identifying cost-saving opportunities and streamlining processes to enhance efficiency and reduce environmental impact.

Key Responsibilities:

• Client focus: Building strong relationships, managing stock, analyzing data, delivering excellent service, and working closely with supply chain partners to ensure project success and timely delivery.
• ITG: Providing top-tier account services, managing finances, leveraging our network for innovative solutions, maintaining quality standards, and supporting the Account Director.

Success Factors:

• Developing client partnerships with a service-minded approach.
• Building internal networks and understanding our full service offering.
• Expertise in print and stock management, with knowledge of marketing principles and POS in hospitality.
• Experience in creative/artworking/print processes and project management.

Minimum Requirements:

• Customer-centric attitude with excellent account management skills.
• Ability to manage time effectively and deliver quality work promptly.
• Strong print knowledge, especially in litho and digital, with understanding of production processes.
• Negotiation skills for print buying while maintaining quality and delivery timelines.
• Comfortable managing multiple projects and large spreadsheets.
• Excellent communication, attention to detail, proactivity, accountability, and a delivery-focused mindset.

Key Skills:

• Numerate and commercially aware.
• Proficient in Excel and computer literacy.
• Strong written, oral, and interpersonal skills.

Benefits:

Competitive salary plus perks including holiday entitlement, wellbeing day, pension, medical plan, flexible working, savings discounts, employee assistance, cycle scheme, awards, charitable activities, referral bonuses, wellbeing programs, and family-friendly leave.

Our Values:

We value diversity and are committed to fair treatment and equal opportunities. We support community groups and promote a supportive, inclusive workplace that cares for individuals, the community, and the environment.

Next Steps:

If you're interested, apply now and a team member will contact you. #LI-SC1