Account Manager

Intercity; Birmingham; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

33 days holiday

Annual pay reviews

Holiday buy scheme

All-company bonus scheme

Death in service cover

Employee assistance programme

Company pension

Active social calendar

People development focus

Job summary

Intercity is seeking an Account Manager to join our sales team. You will handle a portfolio of accounts, uncover new opportunities, and drive revenue growth across our Communications, Cloud & Security, and Managed Services solutions.

This hybrid role involves some travel to our offices as needed and targets a fast-paced, results-driven environment. Applicants should have extensive B2B sales experience, a proven track record of closing full sales cycles, and strong communication with senior

Qualifications

• Degree desirable (education background spoken of in posting).
• Proven track record in a B2B sales environment and full sales cycle.
• Confident presenting to senior stakeholders and directors.
• Experience with Microsoft solutions and MSP environments is essential.

Responsibilities

• Develop and maintain a clear account sales strategy.
• Manage the full sales cycle—from identifying opportunities to closing deals.
• Prepare accurate proposals and quotations, ensuring compliance with company policies.
• Deliver consistent revenue growth through skilled pipeline management.
• Maintain an active 30-60-90-day pipeline and provide regular updates.
• Build strong relationships with prospects and customers to ensure satisfaction.
• Motivate virtual resource teams to win business.
• Keep CRM data accurate and up to date.
• Stay informed on industry trends and make recommendations for service improvements.

Skills

Results-driven

Highly organised

Commercially astute

Resilient

Strong communication

Negotiation skills

Education

Degree desirable

Tools

Microsoft solutions

MSP environments

Job description

About The Role

Drive growth. Build relationships. Be our next Account Manager!

We’re looking for an Account Manager to join our sales team and help us deliver exceptional results. Working in a hybrid way from home with some travel to our offices, you’ll manage a portfolio of accounts, uncover new opportunities, and drive revenue growth across Intercity’s full range of Communications, Cloud & Security, and Managed Services solutions. This is a fantastic opportunity to be part of a fast-paced, results-driven team where your success makes a real impact.

Key Responsibilities As An Account Manager

• Develop and maintain a clear account sales strategy.
• Manage the full sales cycle—from identifying opportunities to closing deals.
• Prepare accurate proposals and quotations, ensuring compliance with company policies.
• Deliver consistent revenue growth through skilled pipeline management.
• Maintain an active 30-60-90-day pipeline and provide regular updates.
• Build strong relationships with prospects and customers to ensure satisfaction.
• Motivate virtual resource teams to win business.
• Keep CRM data accurate and up to date.
• Stay informed on industry trends and make recommendations for service improvements.

What We’re Looking For

• A strong educational background (degree desirable).
• Extensive experience in a similar B2B sales environment.
• Proven track record of managing the full sales cycle and consistently hitting targets.
• Experience with Microsoft solutions and Managed Service Provider (MSP) environments (essential).
• Confident presenting to senior stakeholders and directors.
• Excellent communication, negotiation, and relationship-building skills.

Skills & Competencies

• Results-driven with a proactive mindset.
• Highly organised with strong planning skills.
• Commercially astute and confident in decision-making.
• Resilient, adaptable, and able to thrive in a fast-paced environment.

What We Offer

33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.

• Annual pay reviews.
• Holiday buy scheme.
• All-company bonus scheme.
• Death in service cover.
• Employee assistance programme.
• Company pension.
• Active social calendar.
• A strong focus on developing our people.

Equal opportunities

Intercity is an equal opportunities employer. We welcome applications from people of all backgrounds and are committed to a fair, inclusive and unbiased recruitment process for every candidate. We make reasonable adjustments throughout our process — if you need any support at any stage, just let us know.

Pre-employment checks

As a specialist in secure technology solutions and a certified ISO27001 and Cyber Essentials Plus organisation, all successful candidates will be subject to pre-employment checks as part of our onboarding process.

Your data

Any personal information you share with us will be handled securely and in line with the UK Data Protection Act 2018 and UK GDPR. We will keep your application for six months after the close of the campaign unless you tell us you are happy for us to hold it longer. You may also be invited to share voluntary, anonymous information about your background for equal opportunities monitoring — this has no bearing on your application. For our full privacy policy or to exercise your data rights, contact our Data Protection Officer at [e-mail] or on 0808 500 1436. For over 40 years, Intercity has grown from a family-owned Midlands business into one of the UK's leading technology service providers. We're still independent, still guided by the same values and still in control of our own future. That independence gives us the freedom to think long term, invest where it matters and make decisions based on what's right for our customers, colleagues and business. With ambitious plans for continued growth, we're building something special and everyone who joins us has the opportunity to help shape where we go next.