Account Management Team Leader - French Speaking

Deliveroo; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Deliveroo is seeking a French-speaking Account Management Team Leader to guide a team in enhancing SMB partner growth. You will oversee recruitment, coaching, and performance management while working in a hybrid model. Join us and contribute to our mission in the fast-paced food delivery sector.

Benefits

Health benefits

Family support initiatives

Flexible working hours

Qualifications

• Minimum 2 years in a management role.
• Experience managing teams of 10+ people.
• Excellent planning and technical skills.

Responsibilities

• Manage and coach the SMB Account Management team.
• Conduct recruitment and performance management.
• Ensure team achieves high standards and morale.

Skills

Management

Sales Management

Planning

Fluency in French

Technical Skills

Tools

Salesforce

Job description

Account Management Team Leader - French Speaking

Join to apply for the Account Management Team Leader - French Speaking role at Deliveroo

Account Management Team Leader - French Speaking

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Join to apply for the Account Management Team Leader - French Speaking role at Deliveroo

The role of the Team Lead is to manage a team of Account Managers (AMs) and assist the Head of Department to guide the SMB (small/medium sized business) Account Management Team to success. You will be responsible for SMB partner growth by assisting AMs through coaching on commercial (e.g. contract negotiation) and client-facing best practices (e.g. pitching growth opportunities, building relationships)

We offer hybrid working two days a week and you will report to the Head of Account Management.

Responsibilities

• Responsible for the delivery and improvement of the SMB Account Management team through management and coaching of a team to provide an excellent onboarding experience
• Will directly manage a team of 10-15 with varying levels of expertise
• Responsible for recruitment, reward and development of your own team
• Establish a performance management framework for the team
  
  

Accountabilities

• Motivate the team to maintain high morale, low absenteeism and turnover
• Manage resources and prioritise workloads within the AM department to ensure achievement of targets
• Coach team members through regular 1:1 and bi-annual reviews to identify and address development needs and construct development plans which will build a high-quality team
• Monitor team performance and output through use and analysis of performance and quality data, to set or adjust targets and measure success against them, and raise the standards in the team
• Ensure quality staff are recruited into the department by interviewing and other recruitment tools together with HR
• Partner with Learning and Development to ensure content of training materials and programmes is of maximum value to staff
• Represent the SMB Account Management team and SMB Department on projects and other ad hoc assignments to ensure SMB AM needs are represented
• Provide accurate management information reports within deadlines to assist management and other departments in meeting their goals
• Research and answer complex complaints referred from our Account Managers, identifying the causes and taking appropriate action to deliver outstanding customer service
• Relevant briefings communicated to staff to ensure Company plans and procedural changes are cascaded and understood
• Work with other managers and stakeholders to ensure Account Managers receive development and technical support they need
  
  

Skills Required

• Demonstrated management role of 2 years +
• Experience managing teams of over 10 people
• Experience within an Account Management or Sales Management environment at a supervisory level
• Excellent planning
• Technical Skills: experience with Salesforce / Salesforce - High Velocity Sales is preferable
• Fluency in French and English
  
  

Benefits And Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Software Development

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