Engineered Products Team Lead

Atlas Copco; Bolton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A growing company in Bolton is seeking an Engineered Products Team Lead to manage technical support for engineered products, drive sales, and lead a team. The role requires a degree in engineering and offers significant growth opportunities, along with a competitive salary and benefits package including bonuses and comprehensive healthcare.

Benefits

Bonus up to 7.5%

25 days holiday plus bank holidays

Cash health plan

Pension with up to 8% company contribution

Life assurance of 4x basic salary

Employee referral scheme

Training, learning, and development opportunities

Support for formal qualifications

Recognition and reward programs

Free parking

Qualifications

• Degree in relevant Engineering discipline or equivalent experience in product support or technical sales.
• Knowledge of oil & gas and industrial vacuum processes is advantageous.
• High personal motivation and commercial sensitivity.

Responsibilities

• Manage processes for engineered products and provide technical support as a primary contact.
• Support sales growth and maintain profitability for spares business.
• Lead and manage the Engineered Products Team effectively.

Skills

Interpersonal skills

Communication

Customer service

Commercial acumen

Organisational skills

Education

Degree in relevant Engineering discipline

Job description

An exciting opportunity has arisen for an Engineered Products Team Lead to join our growing team based in Bolton, United Kingdom.

We are Diverse by nature and inclusive by choice. We recognise that bright ideas come from all of us. We embrace our different experiences and perspectives to create an inclusive, safe, and innovative culture where we all have a sense of belonging and purpose. As an employer in a male-centric industry, we promote flexible working to support different working patterns, also offering benefits such as a private express room for new mothers and a fertility policy.

Edwards chooses to be corporate partners with InnovateHer, working to encourage more girls into STEM.

Reporting to the Engineering Support Manager, the mission of the role is to:

1. Be responsible for the end-to-end process for engineered products & non-standard Liquid ring pumps, enquiries/orders, new product/replacement bareshaft Liquid Ring Pump and parts supply for global product companies & end users, including timely response to enquiries, pricing, proposals, order input, and liaising with suppliers.
2. Provide in-depth technical support to customers, group companies, and distributors with instant response and quality service from a single point of contact, maximising Edwards' opportunities from each customer contact.
3. Lead the Engineered Products Team.

Main Responsibilities

• Serve as the front-line customer contact for queries related to non-standard spares, new build liquid ring pumps, and supply to other product companies, including Bolton, with an objective of increasing sales.
• Maintain technical knowledge of rotating equipment, especially vacuum pumps, with experience in liquid ring pumps being advantageous.
• Demonstrate excellent customer interfacing skills, commercial acumen, and strong administrative and organisational abilities, with involvement in technical sales.
• Provide technical advice on maintenance, spares identification, and pre/post equipment sale support.
• Support growth of the spares business and internal sales, setting margins and maintaining profitability.
• Interface with approximately 5 product companies, 30 European customer care account handlers, 50 worldwide distributors, all Group companies, and around 2000 English-speaking European customers.
• Manage staff functions including BOM creation, parts ordering, delivery, and handling customer queries and quotations.
• Support sub-contracted production activities related to LRP manufacture, driving production progress and schedule planning, working closely with the supply chain team.
• Handle MAPICS/SAP transactions, material requisitions, expediting, customer liaison, and reporting on enquiry/order status within Edwards.
• Contribute directly to Edwards’s customer response by engaging with customers and providing second-line support to sales/customer center teams.

Skills / Experience

• Degree in relevant Engineering discipline or equivalent practical experience in product support or technical sales.
• Knowledge of the process industry, oil & gas, and industrial vacuum is advantageous.
• Strong interpersonal and communication skills, particularly verbal, to build relationships with customers and colleagues.
• Excellent administrative and organisational skills, with attention to detail to operate sophisticated computerised systems reliably.
• High personal motivation to succeed.
• Commercial sensitivity, promoting trust and integrity in negotiations.

Why come to Edwards:

We offer more than just a job. Along with your salary, you will be eligible for:

• Bonus up to 7.5%
• 25 days holiday plus bank holidays
• Cash health plan
• Pension with up to 8% company contribution
• Life assurance of 4x basic salary
• Employee referral scheme
• Training, learning, and development opportunities
• Support for formal qualifications and professional growth
• Recognition and reward programs
• Free parking

#LI-Onsite