Team Lead, ATS,Middle Mile

Amazon; Sheffield; On-site; GBP 30,000 - 45,000; Full time

Job summary

Amazon recherche un Team Lead, Operations pour gérer une équipe et optimiser les performances au sein des opérations. Le candidat doit posséder des compétences en communication, une solide expérience dans un environnement opérationnel et être capable de développer des améliorations de processus. Ce rôle est essentiel pour garantir une expérience client d'excellence et la continuité des activités.

Qualifications

• Au moins 1 an d'expérience dans un environnement de fabrication ou en relation avec les clients.
• Expérience dans un rôle opérationnel.
• Compétences de communication claires en anglais.

Responsibilities

• Gérer une équipe et améliorer la performance de l'équipe.
• Communiquer avec les clients internes et externes.
• Effectuer des analyses de données et des rapports.

Skills

Communication

Process Improvement

Data Analysis

Team Management

Tools

Microsoft Office

SQL

Job description

Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team.

Purview of a Team Lead

Team Lead, Operations is responsible for managing a team and facilitating the flow of information across multiple stakeholders to resolve any potential issues that impact customer experience or business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in written and oral form. She/he should be able to come up with process improvements and drive them through completion.

Responsibilities include, but are not limited to:

1. Managing a shift, constantly identifying opportunities to improve team performance, and owning associated change management.
2. Developing and referring to performance metrics to drive team performance and business results.
3. Identifying the business impact of trends and making data-backed decisions.
4. Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
5. Escalating problems or variances in the data to relevant owners and following through on resolutions.
6. Ability to pull data from databases (using Excel, Access, SQL, or other data management systems) and perform ad hoc reporting and analysis as needed.

A day in the life

As a Team Lead, Operations, you will manage a team and facilitate information flow across stakeholders to resolve issues impacting customer experience and business continuity. A basic understanding of logistics and clear communication skills are essential. You should also be able to develop and implement process improvements.

Minimum Requirements

• Experience with Microsoft Office products and applications.
• Fluent in speaking, writing, and reading English.
• At least 1 year of experience in a manufacturing or customer-facing environment.
• Experience in an operational role.

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