Account Management Team Lead

V7; London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a dynamic Account Management Team Lead to spearhead their customer success initiatives. This role involves leading a talented team of Account Managers, driving revenue growth, and fostering strong customer relationships within Fortune 500 companies. The ideal candidate will possess extensive experience in SaaS Account Management, demonstrating exceptional leadership and strategic thinking skills. With a focus on operational excellence and collaboration across departments, this position offers an exciting opportunity to make a significant impact. Join a forward-thinking company that values your contributions and supports your professional growth.

Benefits

Equity options plan

Private Healthcare

Pension contribution

Learning and Development budget

Apple MacBook

Wellbeing budget

Personalised benefits platform

Enhanced Parental Leave

30 days holiday

Paid conference attendance

Qualifications

• 7+ years in Account Management or Sales, with leadership experience.
• Proven track record in building customer relationships and achieving revenue growth.

Responsibilities

• Lead and develop a team of Account Managers to drive customer success.
• Execute Account Management strategies to enhance revenue growth.

Skills

Sales Leadership

Customer Relationship Management

Team Development

Strategic Thinking

Analytical Skills

Communication Skills

Problem-Solving

Revenue Growth Strategies

Education

Bachelor's Degree

Formal Sales Training

Tools

Salesforce

HubSpot

Gainsight

Totango

Job description

V7 turns human knowledge into trustworthy AI, powering products that solve our hardest problems. Our platform lets customers build no-code AI workflows that solve knowledge work with V7 Go, and leverage expert humans to improve frontier AI model knowledge with V7 Darwin.

V7 were recently ranked No 1 in Sifted’s top B2B companies for 2024 and raised a $33m Series A including the AI Fund @ Radical Ventures. We are backed by some of the best minds in AI, from Ashish Vaswani (Invented Transformers, the basis of GPT) Oriol Vinyals (Google Deepmind and Gemini co-lead), Christian Szegedy (X.ai)and AI leadership at Amazon, X, Isomorphic, and Google. V7 is used to power AI’s rollout at Fortune 500 organisations including Sony, Boston Scientific and Genentech.

About this role:

We are seeking a dynamic and strategic Account Management Team Lead to oversee and scale our Account Management function. You will be leading a team of 4 x Account Managers responsible for delivering revenue growth and retention of V7’s existing customer portfolio. The ideal candidate will have a proven track record as a Sales Leader. You will have built and managed high-performing teams, and have a deep understanding of SaaS Account Management best practices. Ideally, you will have been formally trained in one or more of the following Sales Methodologies: MEDDPICC, SPICED, Command of the Message, Force Management or similar.

What you'll be doing:

• Sales Leadership: Coach, manage and develop Account Managers to expand, renew and renegotiate customer contracts, and have value-based conversations with clients.

• Team Development: Build, mentor, and lead a world-class Account Management team, fostering a culture of collaboration, excellence, and customer-centricity.

• Strategic Leadership: Develop and execute the Account Management strategy.

• Revenue Growth: Drive upsell, cross-sell, and renewal opportunities by deeply understanding customer needs and aligning them with V7’s solutions within fortune 500 companies.

• Operational Excellence: Develop and refine Account Management processes, tools, and metrics to optimize efficiency and scalability.

• Cross-functional Collaboration: Work closely with New Business, Product, Customer Success, and Marketing teams to align on customer goals, provide product feedback and deliver a seamless experience.

• Sales Processes: Establish robust sales processes underpinned by industry best practice (MEDDPICC, SPICED, Command of the Message, Force Management principles or similar).

• Metrics Ownership: Monitor and report on key performance indicators (KPIs), such as Net Revenue Retention (NRR), Customer Satisfaction (CSAT), and Churn Rate.

What we are looking for:

• Experience: 7+ years of experience in Account Management, Sales, or Customer Success within the SaaS industry, including 1+ years in a leadership role.

• Customer-Focused: Proven track record of building strong customer relationships and driving measurable business outcomes.

• Leadership: Exceptional team leadership and coaching abilities, with experience managing remote and diverse teams.

• Strategic Thinker: Strong analytical and problem-solving skills with the ability to translate data into actionable insights.

• Revenue Driver: Demonstrated ability to achieve and exceed revenue growth targets through customer expansion strategies.

• Communication: Excellent interpersonal, communication, and presentation skills.

• Tech Savvy: Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango).

• Industry Knowledge: Experience with AI, machine learning, or data-centric platforms is highly desirable.

What's in it for you?

• Top 15% quartile equity options plan through an EMI scheme.

• Private Healthcare via Vitality for our UK employees, or equivalent allowance outside of UK.

• Pension contribution through Nest.

• £800 Learning and Development budget.

• Apple MacBook suitable for your role.

• Monthly wellbeing and mental health budget via ThanksBen.

• Personalised benefits platform via Thanks Ben.

• Enhanced Parental Leave.

• 30 days holiday, plus an additional year for every year of service with V7, plus Bank Holidays on top.

• 4-day company-wide and 4 day departmental retreats in stunning locations.

• Hybrid working with flexibility.

• Paid tickets, accommodation, and travel to relevant conferences, nationally or internationally (NeurIPS, ICCV, CVPR, ...) to expand your network & knowledge during normal times.