Analyst – Facilities & Administrative Management

WTW; Ipswich; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

Extra WTW day

Private healthcare

Life insurance

Group income protection

Health assessments

Pension scheme with company match

Hybrid working options

Volunteer day

Electric vehicle car scheme

Share scheme

Cycle-to-work

Dental cover

Optical cover

Critical illness protection

Job summary

Willis Towers Watson in Ipswich is seeking a Facilities Services Assistant to support catering, reception, post room, and space management within a professional office environment.

You will help maintain service levels, coordinate meetings, and assist with health & safety and people management tasks under the Facilities Services Manager.

Qualifications

• Demonstrated knowledge and experience in a professional office environment, providing general office and catering support.
• H&S IOSH certificate.
• Financial knowledge.
• Good interpersonal communication with stakeholders at all levels.
• People management skills.
• Patience and diplomacy.
• Self-motivated, shows initiative in taking action and responding appropriately.
• Team player with a positive can-do attitude.
• Advanced Food Hygiene Certificate is desirable but not essential.

Responsibilities

• Assist Facilities Services Manager in delivering catering and meeting services to a high standard.
• Replenish tea and coffee areas and vending machine items.
• Order stock via current catering provider.
• Monitor meeting room bookings and ensure rooms are set up with audio-visual checks.
• Reception and security services support.
• Post room and waste management duties.
• Support adherence to service levels and KPIs with providers.
• Respond to inquiries via the facilities mailbox.
• Assist with office/workstation moves and space adjustments.
• Liaise with colleagues and service partners to improve operations.
• Contribute to cost-saving initiatives and budgeting targets.
• Assist with health & safety and environmental issues with Health & Safety Officer.
• Support people management activities including recruitment and invoice processing.

Skills

Office experience & catering support

H&S IOSH certificate

Financial knowledge

Inter-personal communication

People management

Patience & diplomacy

Self-motivated

Team player

Education

Advanced Food Hygiene Certificate

Job description

Description

The Real Estate & Workplace Solutions (RE&WS) function is responsible for providing the workplace environment, processes, equipment, services and resources that efficiently and effectively help our Willis Towers Watson colleagues meet client demands and the overall objectives of the organisation. The Facilities Services team focuses on the execution of our Workplace & Solutions Strategy and FM hard and soft services, tenants' relationship and project management. Also accountable for ensuring an efficient and consistent delivery of our services standards and KPI’s SLA’s are achieved at all times while advocating best practice and company policy and procedures.

This is an onsite role based in the Ipswich office, five days per week, working 40 hours per week. There may also be an occasional requirement to work additional hours on an ad hoc basis to support business needs.

The Role:

Principal Duties/Responsibilities:

• Assists Facilities Services Manager in delivering the following services:
• Providing refreshments and working lunches for WTW meetings including events to a high standard
• Replenishing Tea and Coffee areas & vending machines with Food and Beverage items.
• Responsible for stock ordering via current catering provider
• Monitoring meeting room booking system
• Ensuring conference/meeting rooms are set up, completes audio-visual equipment checks

Additional Duties/Responsibilities:

• Reception/Security Services
• Post Room
• Cleaning / Waste Management / Recycling
• Assists Facilities Services Manager in maintaining and supporting the adherence of service levels and associated key performance indicators for service providers/suppliers.
• Monitor the Facilities Services and catering mailbox and respond promptly to inquires as directed by the Facilities Services Manager.
• Help to maintain the overall cleanliness an order/organisation of the office space
• Assist with the coordination of office/workstation moves and other space adjustments to meet the business needs
• Assists Facilities Services Managers in the liaison with colleagues and service partners regularly to discuss operational items in order to improve ways of working.
• Assists Facilities Services Manager with developing and initiating new and/or more cost effective methods and improving service levels within budgets and/or saving targets.
• Assists Facilities Services Manager in managing health & safety and environmental issues in conjunction with Health & Safety Officer.
• Also supports Facilities Services Managers with all people management activity including but not limited to:
  • Recruitment
  • Invoice processing and other administrative tasks

Qualifications

What you’ll bring:

• Demonstrated knowledge and experience in a professional office environment, providing general office and catering support
• H&S IOSH certificate
• Financial knowledge
• Good Inter-personal communication skills and must be able to communicate with stakeholders at all levels.
• People management skills
• Patience and diplomacy
• Self-motivated, shows initiative in taking action and responding appropriately
• Team player with a positive can-do attitude
• Desirable qualifications, but not essential:Advanced Food Hygiene Certificate

What we offer:

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with your defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]