Account Handler - Public Sector

Lawes Consulting Group; Manchester; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programmes

Career development opportunities

Collaborative, people-first culture

Meaningful work with local impact

Job summary

Lawes Consulting Group in Manchester is seeking an organised, client-focused Account Handler to support the day-to-day servicing of Public Sector clients and build insurance knowledge. You will support renewals, underwriting information gathering and client documentation, while maintaining high service standards.

The Public Sector team is fast-paced and collaborative, offering opportunities to learn, progress and pursue Cert CII qualification through practical experience and coaching.

Qualifications

• Experience in an insurance, financial services or client service environment is desirable.
• Willingness to develop technical insurance knowledge toward Cert CII.
• Eligible to work in the UK.
• Strong client service skills with a professional, helpful and responsive approach.
• Clear written and verbal communication and the ability to build relationships.

Responsibilities

• Support day-to-day servicing of Public Sector clients with accuracy and timeliness.
• Assist renewal preparation and coordination, gathering underwriting information and terms.
• Process mid-term adjustments, policy queries and insurer correspondence.
• Communicate clearly with clients, insurers and colleagues and provide timely updates.
• Collaborate with peers and leadership to maintain high-quality service.
• Maintain accurate client records, policy documents and internal systems.
• Apply regulatory and internal policy requirements and escalate issues.
• Own workload, prioritise tasks and meet renewal, service and compliance deadlines.
• Build technical knowledge through training and practical experience.

Skills

Client service excellence

Attention to detail

Communication skills

Organisational skills

UK work eligibility

Education

Willingness to pursue Cert CII

Tools

Microsoft Office

CRM systems

Job description

Job title: Account Handler (Public Sector)

Salary: £Competitive, dependent on experience

Location: Manchester

PURPOSE OF ROLE

Our client helps organisations face risk with confidence, believing that when businesses are protected, they are free to grow, lead and innovate. Their people are backed by a digital ecosystem of client-focused consulting tools and advanced data and analytics, in a culture built on teamwork, integrity and doing the right thing.

They are now looking for an organised, client-focused individual to join their client service team, supporting the day-to-day servicing of Public Sector clients while building their insurance knowledge and experience.

The Public Sector team is fast-paced, collaborative and ambitious, and is looking for someone who enjoys working as part of a team and brings a proactive approach to learning, problem-solving and continuous improvement.

RESPONSIBILITIES

• Supporting the day-to-day servicing of a portfolio of Public Sector clients, delivering work accurately, promptly and in line with agreed service standards
• Assisting with renewal preparation and coordination, including gathering underwriting information, requesting insurer terms and preparing clear, accurate client documentation
• Processing mid-term adjustments, policy queries, insurer correspondence and other client requests, seeking guidance on more complex matters where required
• Communicating clearly and professionally with clients, insurers and colleagues, providing timely updates and managing routine expectations
• Working collaboratively with peers, Client Directors and wider teams to support consistent, high-quality client service
• Maintaining accurate and complete client records, policy documentation, insurer correspondence and internal systems
• Applying regulatory and internal policy requirements, identifying and escalating potential issues promptly and appropriately
• Managing your own workload, prioritising competing demands and meeting service, renewal and compliance deadlines
• Building technical knowledge through training, coaching and practical experience, and sharing ideas and learning to improve team processes and the client experience

DAY-TO-DAY

• Supporting a portfolio of Public Sector clients through their ongoing service and renewal requirements
• Keeping clients, insurers and internal stakeholders informed and making sure actions are progressed
• Working closely with peers, Client Directors and wider internal teams, reporting to the Team Manager
• Taking ownership of your work, keeping accurate records and meeting agreed deadlines
• Continuing to develop your technical knowledge and client service capability

EXPERIENCE

• Experience in an insurance, financial services or client service environment is desirable
• Willingness to develop technical insurance knowledge, ideally working towards CII qualifications such as Cert CII
• Eligible to work in the UK
• Strong client service skills with a professional, helpful and responsive approach
• Clear written and verbal communication, with the ability to build effective working relationships with clients, insurers and colleagues
• Strong attention to detail and a commitment to accurate, complete and timely work
• Good organisational skills, with the ability to prioritise tasks, manage competing demands and meet deadlines
• Understanding of the importance of compliance, confidentiality and accurate record-keeping in a regulated environment
• Proactive, collaborative and solutions-focused, with the confidence to ask questions and seek support when needed
• Proficient in Microsoft Office and comfortable learning client management systems and other digital tools

BENEFITS

• Competitive compensation
• Comprehensive benefits programmes designed to support your wellbeing
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact