999 Call Handler (Emergency Medical Dispatcher) - Bristol

South West Ambulance Service Trust; Bristol; On-site; GBP 20,000 - 28,000; Part time

Job summary

Join a leading ambulance service as a 999 Call Handler in Bristol. You will be the first point of contact for emergency calls, providing vital support and information to patients. This role requires compassion and strong communication skills to help those in urgent need. Enjoy NHS benefits, including generous leave and pension, while developing your career within a supportive team environment.

Benefits

Generous Pension Scheme

27 days annual leave

Pay enhancements for out of hours

Career and salary progression

Free parking across Trust sites

Qualifications

• Ability to listen and interpret emergency calls.
• Responsible for recording accurate information.

Responsibilities

• First point of contact for medical emergencies.
• Provide advice and reassurance to callers.

Skills

Compassionate

Communication

Job description

999 Call Handler (Emergency Medical Dispatcher) - Bristol

Join to apply for the 999 Call Handler (Emergency Medical Dispatcher) - Bristol role at South Western Ambulance Service NHS Foundation Trust

999 Call Handler (Emergency Medical Dispatcher) - Bristol

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Join to apply for the 999 Call Handler (Emergency Medical Dispatcher) - Bristol role at South Western Ambulance Service NHS Foundation Trust

Get AI-powered advice on this job and more exclusive features.

Ambulance Service, is the patient breathing?

Do you want to make a difference to our patients as part of a supportive and motivated team?

Would you like NHS Benefits, including generous annual leave entitlement and NHS Pension?

Would you like to develop your career within the Emergency Operations Centre (EOC)?

If you answered yes to these questions, then start your career with the South Western Ambulance Service EOC, where the patient journey begins.

When you ring 999 your call goes through to one of our two Control Rooms based in Exeter and Bristol. Our trained Call Handlers are the first point of contact to the ambulance service for people experiencing a medical emergency. Not every call you deal with will be a matter of life or death but the way you listen, interpret and deal with the calls will make a vital difference to the patients we serve every day. When you receive a call, you are responsible for recording accurate information, sometimes under difficult circumstances and offering advice or reassurance to the caller/patient. You will enter details onto a computer system about the patient and their condition which establishes the seriousness of the illness or injury, ensuring that the patient receives the right care at the right time.

Please refer to the attached 'Full EMD advert' document for full details of this vacancy.

Part-time hours will be considered through a flexible working application which will be reviewed on a case by case basis. For further information, please visit Balancing Patient Care and Employee Well-being (swasft-joinus.co.uk)

Please note that this role is 24/7 365 days a year (including bank holidays, weekends, days, nights etc.) and we work shifts to achieve this.

Shortlisted candidates will be invited to attend an assessment centre.

For a further insight to this role, please view the following video https://vimeo.com/742269034/8e60f54da6

Please note, we are recruiting to a holding pool for our next course intakes.

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

The role is based in Bristol, a lively yet laid-back city with top class shopping, street food, dynamic events and friendly festivals and excellent national and international transport links.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.

In return we will equip you with the skills and resources you need to thrive in your role.

You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.

Benefits

• Competitive NHS salary
• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Generous Pension Scheme
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Staff networks
• Wide range of discounts from various organisations across the UK
  
  

For further details / informal visits contact: Name: HR Services Job title: HR Services Email address: [e-mail] Telephone number: 0300 3690 360

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Hospitals and Health Care

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